Director, IT Business Operations

Hourly Pay Range:

Position Highlights:

• Position: Director, IT Business Operations
• Location: 3040 Salt Creek Lane, Arlington Heights, IL
• Full Time
• Hours: Monday-Friday, 8am - 5:00pm
• Hybrid Position
• Some travel to other corporate sites will be required (Warrenville - Skokie - Arlington Heights)

Job Summary:

As the Director of IT Business Operations at Endeavor Health, you will lead and shape essential operational functions across the Information Technology department, including Service Delivery, Financial Management, Audit and Compliance, Technology Enablement, Training, and Communications. This strategic leadership role is responsible for ensuring the effective performance, driving adherence to IT processes, compliance standards, and service excellence.

A key responsibility of this role is to establish and oversee robust financial management practices for the Information Technology budget. You will ensure alignment with corporate financial guidelines and industry best practices, enabling fiscal transparency, accountability, and strategic resource allocation across all IT initiatives. This role requires leading and overseeing the IT Service Delivery operations to ensure compliance with service level agreements, performance metrics, and continuous improvement initiatives. Establish and maintain business continuity strategies that align internal IT practices with external business unit requirements across Endeavor Health.

You will also lead the development and execution of IT audit programs, enforce policy and procedure compliance, and guide business continuity planning across the department. In addition, you will direct the IT Training, Technology Enablement, and Communications team to promote readiness, adoption, and awareness of technology changes and process improvements.

This position requires a visionary leader with exceptional strategic, operational, and interpersonal skills that can advance the IT department forward while fostering a culture of innovation, fiscal discipline, accountability, and continuous improvement.

What you will do:

• Provide strategic leadership and oversight of the IT Service Delivery team, ensuring operational excellence, process adherence, and compliance with internal standards and external regulations.
• Establish and maintain departmental standards for service delivery, financial management, audit and compliance, and executive communications.
• Lead the development, implementation, and monitoring of IT audit programs, including internal controls, risk assessments, and compliance with departmental policies and procedures.
• Oversee business continuity planning and execution across the IT department, ensuring resilience and preparedness for operational disruptions.
• Direct the IT Training, Technology Enablement, and Communications team to support successful adoption of new technologies, processes, and solutions.
• Drive end-to-end lifecycle management of assigned IT solutions, including planning, deployment, optimization, and support.
• Collaborate with domain leaders and stakeholders to understand strategic business needs and translate them into actionable technology solutions.
• Participate in governance committees to prioritize initiatives, manage workload, and align resources effectively.
• Develop and maintain strong vendor relationships to ensure solutions meet or exceed organizational expectations.
• Mentor and manage direct reports, overseeing activities such as budgeting, policy development, talent acquisition, stakeholder engagement, and governance.
• Stay current with emerging technologies and industry trends; promote the adoption of relevant innovations through participation in professional organizations such as HIMSS, CHIME, Epic UGM/XGM, and VMWare World.
• Collaborate across IT and operational teams to ensure seamless integration of overlapping functions and measurable outcomes.

What you will need:

• Education: Bachelor's degree in technology, Computer Science or related field, OR equivalent work experience. (Master's Degree preferred)
• Certifications: ITIL Foundations
• Experience:
• Five (5) or more years ofexperience in managing processes, applications, or systems in a healthcare setting or relevant related industries.
• Three (3) or more years of leadership experience as defined as essential to the role.
• Unique or Preferred Skills:
• Exceptional leadership and strategic planning capabilities
• Strong understanding of IT service delivery frameworks and compliance standards
• Expertise in IT audit methodologies and business continuity planning
• Excellent communication and presentation skills
• Ability to manage multiple complex projects efficiently
• Demonstrated analytical and critical thinking for problem solving
• Strong technical acumen and domain knowledge
• Personal and ethical accountability
• Innovative mindset with a focus on continuous improvement
• Commitment to talent development, recruitment, and retention

Benefits (For full time or part time positions):

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance.
• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.