Patient Access Liaison

We have FIVE opportunities for compassionate, driven professionals to join us as Patient Access Liaisons in cities across the country. If you're ready to be a trusted partner for patients, we want to hear from you.

As a Patient Access Liaison (PAL), you will be a trusted advocate and guide, helping patients overcome barriers to care so they can start and stay on their prescribed therapy. You'll support patients every step of the way-navigating insurance, coordinating with specialty pharmacies, connecting them to financial resources, and ensuring treatment logistics run smoothly. In this role, you'll blend compassion with expertise, creating a positive experience for patients and strong partnerships with healthcare providers, pharmacies, and internal teams.

What Will You Do?

Patient Engagement & Advocacy

• Build trust with patients through respectful, empathetic, and culturally sensitive communication.
• Educate patients on insurance, pharmacy coordination, treatment logistics, and available support programs.
• Help patients feel confident communicating with healthcare providers, pharmacies, and insurers.

Insurance Navigation & Access Support

• Complete and interpret benefit verifications for coverage, cost-share, and prior authorization needs.
• Resolve insurance challenges, including exclusions, exceptions, and appeals.
• Share payer insights with internal teams to improve processes and remove access barriers.

Specialty Pharmacy & HUB Coordination

• Educate patients on specialty pharmacy processes and expectations.
• Troubleshoot shipment delays, formulary exceptions, and other access issues.

Financial Assistance Support

• Guide patients through copay and patient assistance program enrollment.
• Partner with Reimbursement Liaisons to resolve complex financial challenges.

Treatment Coordination

• Collaborate with healthcare providers and sites of care to schedule treatments and prepare patients.
• Support patients throughout the treatment journey, ensuring smooth transitions between steps.

Documentation & Compliance

• Record all patient interactions in the CRM system according to SOPs and regulations.
• Meet quality, responsiveness, and patient satisfaction goals while maintaining HIPAA and regulatory compliance.

How will you get there?

• 8+ years' experience in patient access, reimbursement, case management, or healthcare navigation (pharma/biotech/specialty pharmacy/HCP setting preferred).
• Strong knowledge of buy-and-bill or physician-administered therapies.
• Proven skills in benefit verification, prior authorization, appeals, and payer reimbursement strategies (including CPT/HCPCS coding).
• Proficiency with CRM platforms (Salesforce, PowerBI) and digital communication tools.
• Understanding of HIPAA, FDA, OIG, and pharmacovigilance requirements.
• Experience in rare disease or ophthalmology preferred; ability to support bilateral treatment planning.
• Bachelor's degree in nursing, public health, social work, healthcare administration, life sciences, or related field (advanced degree or certification a plus).
• Prior Authorization Certified Specialist (PACS) credential required.
• Bilingual abilities welcome and may be preferred based on patient population needs.
• Demonstrated empathy, cultural sensitivity, problem-solving ability, and teamwork skills.

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