MSA - Medical Support Assistant - Head and Neck Clinic - Stephenson Cancer Center

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Location: Stephenson Cancer Center

Shift: Full-Time (40 hours/week) Monday-Friday 8a-5p

We are seeking care team members to join the Head and Neck surgery oncology team at the Stephenson Cancer Center, the only NCI designated center in Oklahoma. Head and Neck cancers encompass those affecting the throat, voice box, tonsils, skin, thyroid, and surrounding areas. Caring for this patient population is complex and multidisciplinary but incredibly rewarding. The care team, consisting of RNs, LPNs, MAs, and CTAs, will collaborate with 6-8 providers per week to manage a patient load of 60-80 individuals daily, spanning from cancer surveillance to end-of-life care.

The Medical Support Assistant works alongside Physicians and Advanced Practice Providers to provide direct patient care according to state and federal guidelines. This position plays an important role in the ambulatory setting by not only performing clinical and administrative duties but also helping patients feel at ease and understanding provider instructions.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Provides direct patient care by taking vitals, patient history, referrals, and patient phone messages under direct supervision of the provider and/or clinical supervisor
• Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires
• Contributes to the assessment/re-assessment of patients
• Monitors and documents patient status
• Manages large call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner
• May retrieve and transport instruments and supplies.
• Moderate exposure to hazardous risks, including potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals
• Must follow standard precautions
• Responsible for stocking exam rooms, taking inventory, and ordering supplies.
• Makes scheduling arrangements with other healthcare professionals and facilities.
• Assists with procedures. Maintaining sterile field and specimen labeling when necessary.
• Gathers and documents information about patient condition, which include lab values, pain levels, patient education needs, nutritional status and potential complications
• Performs cleaning, sterilization and/or high-level disinfection of scopes, probe, instruments and equipment according to manufacturer instructions for use
• Performs other duties as assigned

Minimum Requirements

Education: High School Diploma or GED required.

Experience: 0-3 years of experience in Patient Care as a Medical Assistant or similar patient care role preferred.

License/Certification/Registration: Basic Life Support (American Heart Association) certification required upon hire.

Knowledge/Skills/Abilities Required

• Knowledge of basic medical terminology.
• Ability to interact professionally with healthcare practitioners and patients.
• Ability to effectively communicate information.
• Ability to observe and obtain information from all relevant sources.
• Ability to work as a member of a team.
• Must be detail oriented and able to complete work tasks.
• Ability to maintain composure even in difficult situations.
• Ability to be understanding and sensitive to needs of others.

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