Internal Communications, Culture & Engagement Specialist

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Diversity, Equity, and Inclusion. Our Commitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.
• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

Mary Free Bed Rehabilitation Hospital is seeking a highly organized, creative and strategic Internal Communications, Culture & Engagement Specialist to join our team. This role is essential in ensuring clear, consistent, and engaging communication within the organization as well as enabling a staff culture of non-discrimination. The ideal candidate will be responsible for managing internal channels, crafting compelling communications and enhance employee engagement to promote Mary Free Bed culture, mission, values, and goals. Working onsite at our Grand Rapids campus, this individual will be generating content to reach teams throughout the system in unique and engaging ways.

Essential Job Responsibilities

• Develop and implement various internal communication strategies that enhance employee engagement, promote Mary Free Bed culture, mission, values, and goals.
• Working with existing content development team to gather and distribute high-quality written, visual and video content for internal platforms including but not limited to internal email, SharePoint, Workday and employee portal.
• Produce high-quality written, visual and video content for internal platforms including email, employee portal, presentations, and newsletters. Content should be informative, engaging and aligned with the Mary Free Bed brand and voice.
• Plan and execute internal communication campaigns, including the launch and roll out of new programs, locations, partnerships, and initiatives.
• Support execution of leadership messaging and change management initiatives, working closely with executive support and chief of staff.
• Plan and execute programs through Mary Free Bed Leadership to support our anti-discrimination culture.
• Manage internal communication channels, ensuring they are up-to-date, user-friendly, and effectively reach all team members. This includes intranet, SharePoint, employee portal, email distribution lists, digital signage, and collaboration tools.
• Work closely with human resources, marketing team members, employee engagement committees, and departments across the system to ensure cohesive communication throughout. Acting as a liaison between departments to gather content and align messaging.
• Develop initiatives to increase and impact employee engagement. This includes engagement and interaction with communication channels, surveys, interactive content, and feedback mechanisms.
• Track and analyze the effectiveness of internal communication strategies and campaigns. Provide regular reports with insights and recommendations for improvement.
• Assist with dissemination of internal communications during crisis situations, ensuring clear and timely information is provided across the system.
• Review and edit content for accuracy, grammar, style, tone, and voice. Ensuring all internal communications meet the organizations standards and quality.
• Support creation of communications content including press releases, blog posts, newsletters, and speeches. Ensure all content is consistent with our brand voice and messaging.

• Embrace Anti-discrimination by:

Treating everyone with dignity and respect

Opening more doors to opportunities for all people

Growing talent and people

Evaluating and eliminating disparities

Taking action against injustices, bias and racism

Honoring our differences and how to collaborate

Educating staff, patients and the communities we care for

Restoring Hope and Freedom, together

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Bachelor's Degree in Communications, or relevant work experience.
• 3+ years of experience in internal communications, content creation, education, training, or similar role.
• Exceptional writing, editing and storytelling skills.
• Proficiency in using digital communication tools and platforms (content management systems, email marketing software, intranet, Microsoft teams etc.).
• Strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines.
• Creative mindset with a keen eye for detail and design.
• Excellent interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Experience with graphic design or video editing is a plus.
• Innovative problem solver.

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: None

Traverse or move around work location: Frequently

Use keyboard: Frequently

Operate or use department specific equipment: Occasionally

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: Occasionally

Receive and communicate information and ideas for understanding: Majority

Transport, position, and/or exert force: None

Up to 10 pounds: _____

Up to 25 pounds: _____

Up to 50 pounds: _____

Up to 75 pounds: _____

More than 100 pounds: _____

Other weight: Up to___ pounds _____

Other: None

The above statements are intended to describe the general nature and level of work being performed by employees in this classification. If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Diversity, Equity, and Inclusion. Our Commitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.
• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

Mary Free Bed Rehabilitation Hospital is seeking a highly organized, creative and strategic Internal Communications, Culture & Engagement Specialist to join our team. This role is essential in ensuring clear, consistent, and engaging communication within the organization as well as enabling a staff culture of non-discrimination. The ideal candidate will be responsible for managing internal channels, crafting compelling communications and enhance employee engagement to promote Mary Free Bed culture, mission, values, and goals. Working onsite at our Grand Rapids campus, this individual will be generating content to reach teams throughout the system in unique and engaging ways.

Essential Job Responsibilities

• Develop and implement various internal communication strategies that enhance employee engagement, promote Mary Free Bed culture, mission, values, and goals.
• Working with existing content development team to gather and distribute high-quality written, visual and video content for internal platforms including but not limited to internal email, SharePoint, Workday and employee portal.
• Produce high-quality written, visual and video content for internal platforms including email, employee portal, presentations, and newsletters. Content should be informative, engaging and aligned with the Mary Free Bed brand and voice.
• Plan and execute internal communication campaigns, including the launch and roll out of new programs, locations, partnerships, and initiatives.
• Support execution of leadership messaging and change management initiatives, working closely with executive support and chief of staff.
• Plan and execute programs through Mary Free Bed Leadership to support our anti-discrimination culture.
• Manage internal communication channels, ensuring they are up-to-date, user-friendly, and effectively reach all team members. This includes intranet, SharePoint, employee portal, email distribution lists, digital signage, and collaboration tools.
• Work closely with human resources, marketing team members, employee engagement committees, and departments across the system to ensure cohesive communication throughout. Acting as a liaison between departments to gather content and align messaging.
• Develop initiatives to increase and impact employee engagement. This includes engagement and interaction with communication channels, surveys, interactive content, and feedback mechanisms.
• Track and analyze the effectiveness of internal communication strategies and campaigns. Provide regular reports with insights and recommendations for improvement.
• Assist with dissemination of internal communications during crisis situations, ensuring clear and timely information is provided across the system.
• Review and edit content for accuracy, grammar, style, tone, and voice. Ensuring all internal communications meet the organizations standards and quality.
• Support creation of communications content including press releases, blog posts, newsletters, and speeches. Ensure all content is consistent with our brand voice and messaging.

• Embrace Anti-discrimination by:

Treating everyone with dignity and respect

Opening more doors to opportunities for all people

Growing talent and people

Evaluating and eliminating disparities

Taking action against injustices, bias and racism

Honoring our differences and how to collaborate

Educating staff, patients and the communities we care for

Restoring Hope and Freedom, together

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Bachelor's Degree in Communications, or relevant work experience.
• 3+ years of experience in internal communications, content creation, education, training, or similar role.
• Exceptional writing, editing and storytelling skills.
• Proficiency in using digital communication tools and platforms (content management systems, email marketing software, intranet, Microsoft teams etc.).
• Strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines.
• Creative mindset with a keen eye for detail and design.
• Excellent interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Experience with graphic design or video editing is a plus.
• Innovative problem solver.

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: None

Traverse or move around work location: Frequently

Use keyboard: Frequently

Operate or use department specific equipment: Occasionally

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: Occasionally

Receive and communicate information and ideas for understanding: Majority

Transport, position, and/or exert force: None

Up to 10 pounds: _____

Up to 25 pounds: _____

Up to 50 pounds: _____

Up to 75 pounds: _____

More than 100 pounds: _____

Other weight: Up to___ pounds _____

Other: None

The above statements are intended to describe the general nature and level of work being performed by employees in this classification. If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.