New

Union Billing Clerk

Delta Dental of California
$17.87 - $24.29
dental insurance, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States, Pennsylvania, Camp Hill
Apr 11, 2025
JOB DESCRIPTION This position is responsible for posting payments to accounts receivable and collecting premiums in a timely manner. This includes tracking and performing reconciliations for payments received against invoice amounts billed, analyzing back up to payment received and to the billed invoice amount, resolving outstanding balances through documented findings, making sound business decisions for account resolution, and delivering superior customer service in support of corporate and enterprise goals RESPONSIBILITIES Responds to a variety of telephone, electronic, and written inquiries from dental professionals, groups, subscribers, and brokers Reviews invoices for accuracy and ensures timely delivery Accurately posts all payments to accounts receivable. Reconciles accounts with payment or eligibility discrepancies. Enters refund deposits, invoice adjustments, verifies balances, verifies check amounts. Identifies and monitors delinquent accounts. Communicates with responsible parties and management to reconcile outstanding balances. Performs billing and reconciliation activities for assigned groups utilizing payment received, back up supplied against active enrollment and invoice billed. Monitors accounts and communicates status to account manager, account executive and groups, when necessary Coordinates billing function with other team activities to ensure billings reflect accurate rates and eligibility information Meets departmental goals and objectives that support divisional and enterprise missions and goals Establishes effective partnerships and working relationships with Account Services, Eligibility, Accounting, and other Departments to ensure timely and accurate invoicing for group implementation and resolving customer concerns related to billing and reconciliation issues, as required Communicates with groups and Account Services to resolve billing and reconciliation issues and concerns on an exception basis. Elevates issues that impact the department or enterprise to director of Billing and/or AR on a timely basis Communicates with groups and Account Services, Enrollment, Brokers and Account Receivables to resolve billing and reconciliation issues and concerns on an exception basis. Elevates issues to the leader as needed Conducts audits as needed Must be able to work overtime as required Performs miscellaneous duties as assigned, including providing support to other departments, as necessary QUALIFICATIONS Ability to be detail oriented Expresses ideas and thoughts both verbally and in written form. Selects and uses appropriate communication methods. Manages difficult or emotional customer situations Responds promptly to customer needs Ability to meet deadlines Skilled in basic mathematical calculations and minor accounting Skilled in the use of Excel, basic functions Active participation in departmental or enterprise projects as required Work with teams in a positive way Ability to take initiative Exhibits good listening and comprehension skills Exhibits objectivity and openness to other's view Resolve difficult situations and makes appropriate decisions in a timely manner Identifies priorities and plans work accordingly Identifies underlying root causes of problems EDUCATION, EXPERIENCE & TRAINING REQUIRED A High School diploma or GED is required Bookkeeping or related work experience in billing or accounts receivable is required Working knowledge of Microsoft Office with Excel spreadsheet experience Customer service experience preferred Required to pass Billing Clerk tests Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 000.05.PA. $17.87 - $24.29 ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Competitive base and incentive pay 401(k) with robust matching and non-matching contributions Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays and your birthday off Culture of growth and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program Fair Chance Ordinances and Criminal Background Considerations Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, and local laws, including, but not limited to, fair chance and anti-discrimination ordinances. At Delta Dental, we maintain a strict stance on theft, fraud, and violent crimes. For positions involving driving, we enforce heightened standards regarding driving records. Each individual criminal background check is evaluated on its merits, taking into account the time elapsed since the conviction, evidence of personal development and rehabilitation, and any potential risk posed to our business operations, employees, customers, or vendors. #LI-Hybrid ABOUT THE TEAM At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building equitable programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us! Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company. Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. Proof of eligibility to work in the United States must be provided if selected for hire. Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York If You Are A Current Employee Click Here* To Apply