Account Manager

Overall Summary:

The Account Manager coordinates and manages direct mail programs for large volume and high-profile direct mail accounts.

Primary Duties/Responsibilities:

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  Oversee, plan, and implement client programs; execute in accordance with procedures and monitoring to ensure timely delivery and customer satisfaction.

  
  

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  Guide clients with expertise and value-added information.

  
  
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  Provide accurate and timely feedback to internal and external partners on /account development, schedule maintenance, production, mailing, pricing and billing requirements.

  
  
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  Strategize and inform regarding production opportunities and challenges; to alert customers on issues that may adversely impact successful job completion.

  
  
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  Integrate, plan and collaborate with teams throughout IWCO.

  
  
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  Prepare and communicate with client and internal departments to ensure all direct mail programs satisfy postal regulations.

  
  

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  Recommend alternate solutions that maintain internal controls; organize and facilitate meetings, negotiate and partner to drive efficient resolutions for internal and external improvements.

  
  
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  Proactively manage jobs and projects to ensure all critical milestones and deliverables achieve desired results.

  
  
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  Department-related project involvement as necessary.

  
  
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  Perform other (or other related) duties as applicable or assigned

  
  

Salary:
The starting hourly rate range for this position is $60-75k/year

At IWCO, base pay is determined by job-related knowledge, skills, credentials, and experience, along with factors such as role scope and location. Candidates seeking compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Pay is influenced by a variety of factors specific to the position, including market conditions and, in some cases, education, work experience, and certifications. Beyond competitive pay, IWCO is committed to supporting our team members and their families with comprehensive benefits. These may include health, dental, and vision insurance, life insurance, and other wellness programs. Eligible employees also enjoy 401(k) plans, paid holidays, vacation time, sick leave, and more. At IWCO, we invest in you so you can take care of what matters most.

IWCO is an Equal Opportunity Employer. We welcome diversity and provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. Accommodations are available for individuals with disabilities upon request. Contact our HR Department for more information.

Required Skills/Abilities/Competencies:

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  Ability to partner and build solid business relationships.

  
  
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  Highly organized and detail-oriented; extensive visual proofing ability.

  
  
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  Ability to effectively collaborate and communicate with all levels within and outside the organization.

  
  
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  Ability to prioritize in a fast-paced environment while maintaining accuracy.

  
  

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  Strong verbal and written communication skills.

  
  
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  Adept at learning multiple systems and highly technical processes and procedures in a remote working environment.

  
  
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  Collaborative and committed; quality driven.

  
  

Education and Experience:

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  Business or related degree preferred; technical disciplines a plus.

  
  
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  3+ years' Account Management experience preferred; in the direct mail, lettershop, print, and/or fulfillment industry advantageous.

  
  
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  Computer proficiency in Microsoft Office Suite software, especially Excel.

  
  

Physical Requirements:

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  Ability to work 8 hours consecutively.

  
  
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  Prolonged periods of sitting at a desk and working on a computer.

  
  
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  Occasional travel as required; up to 10% of time.

  
  
• Pre employment background and drug screen required

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