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Optimeyes Regional Quality Manager - Full time - Sterling Heights

Henry Ford Health System
United States, Michigan, Sterling Heights
Apr 15, 2025
SUMMARY: Review, monitor, and develop processes and procedures to ensure a consistent, highquality patient and customer experience in a multi-office cross functional environment encompassing retail, lab, and doctor services in order to deliver the key goals of OptimEyes. Reports directly to the Vice President of Henry Ford OptimEyes. PRINCIPLE DUTIES AND RESPONSIBILITIES: Train and coach managers and team members on the patient experience and culture of OptimEyes. Develop, implement, and support a Regional Hiring and Staffing process to improve retention, drive consistency in hiring, and alleviate these initiatives on General Managers and Managers Develop and implement methods to inspect, test and evaluate processes and procedure to improve quality metrics Lead LEO, Lean and other quality related initiatives Ensure that products and services adhere to quality standards Prepare reports by collecting, analyzing, and summarizing data Participate or lead special assignments as directed EDUCATION/EXPERIENCE REQUIRED: Requires high school diploma or G.E.D. equivalent. Associates degree preferred. Requires a minimum of two years of experience in Optical Management Familiarity with optical operational quality standards and processes required, to provide regulatory and internal compliance. Proficiency with Microsoft Word and Excel required. Requires attention to detail, and the communication skills to convey information in reports, meetings, and status reports. Requires analysis, critical thinking, and problem-solving skills to review systems, find flaws and pose solutions. Preferred knowledge in LEO and Lean methodologies. Requires strong interpersonal skills, the ability to handle stressful situations, and the ability to operate under deadlines while still meeting standards. CERTIFICATIONS/LICENSURES REQUIRED: LEAN certification preferred Additional Information Organization: Community Care Services Department: HFO SS Administration Shift: Rotating Union Code: Not Applicable