Mail Services-Team Lead

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

Work with and assist co-workers in achieving goals and completing assignments. Demonstrate dedication and commitment to the team. Serve as liaison between TMG's mail and office services team and client departments.
Interact in a constructive, positive, and respectful manner; deliver superior service and build strong relations with internal and external customers. This includes maintaining positive communication both verbally and written and showing /taking the initiative to solve problems before they arise and thinking about improvements to the client's experience.
* Responsible for receiving, sorting, and distributing incoming mail (e.g. letters, parcels, U.S. Postal, and interdepartmental) to appropriate recipients and departments.
* Make timely collection of outgoing mail. Prepare and process outbound courier shipments using computer or service provider's equipment.
* Track and maintain records and logs of mailing. Perform accurate data entry as needed.
* Responsible for inventory control of mail and shipment supplies. Pick up and deliver supplies to designated locations as needed for mailing projects.
Drive throughout the Charlotte Uptown area to deliver and pick up mail from client locations.
* Other duties as assigned.

Requirements:

• Two years or more of experience in an office environment.
• 2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook).
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
• Exhibits superior verbal communication and phone skills.
• Exhibits exceptional customer service skills.
• Consistently demonstrates professional demeanor, appearance and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Able to appropriately handle confidential and highly sensitive material.
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
• Must be able to lift 50 lbs.