Software Engineer - Customer Experience Engineering

Build the future of the AI Data Cloud. Join the Snowflake team.

Snowflake's Customer Experience Engineering Team is expanding! We are looking for a Software Engineer to join our team who likes building intelligent data applications that give insight into diagnostic data and technical content that is relevant to issues customers may be facing. Our Customer Experience Software Engineers enjoy developing features into the Snowflake product that aim to greatly reduce friction points that block customers and regularly require help from Snowflake technical experts. They are excited by the challenges presented by extracting intelligence from a wide variety of data sources, including structured and unstructured data.

As a Software Engineer on our Customer Experience Engineering team, your role is to build an industry-leading data management system that customers love. You will solve challenging technical problems related to security, parallel and distributed systems, programming, resource management, large-scale system maintenance, and more! This role gives you the chance to grow your knowledge of and contribute to a robust, highly scalable and secure enterprise SaaS platform that services thousands of customers and hundreds of millions of complex queries daily. You'll be building and learning about the user interfaces bridging the enterprise world with the consumer experience while working alongside a world-class team of both industry veterans and rising stars.

This position is required to work out of our office in Menlo Park a minimum of 3 days a week.

• Implement projects that span our stack, including Java and Python services hosted in Snowflake and Kubernetes

• Collaborate with a cross-functional team, including product management and design

• Deliver features requiring close coordination with several partner teams

• Be a participant in defining the product vision and team planning

• Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions

• B.S. or M.S degree in CS, MIS, or equivalent discipline

• 2+ years of hands-on software engineering experience

• Experience with modern application design architecture, good API design patterns, performance and scale

• Expertise in at least one of the following (bonus for more than one): Python, Java, Scala, GoLang

• Experience with software engineering best practices: unit testing, code reviews, design documentation

• Excellent debugging and troubleshooting skills, especially in a cloud environment

• Great communication skills, both verbal and written and an interest in working with a diverse set of peers and external developers

• Genuine enjoyment of the art of building great software, and a love of learning new things

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $142,000 - $207,000.
• Additionally, this role is eligible to participate in Snowflake's bonus and equity plan.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.