Care Coordinator Sr.

Job summary

The Sr. Care Coordinator (CC) is a critical member of the clinical care team. He/she is office-based and responsible for providing administrative support to the clinical team as they provide cost-effective, high-quality health care for patients enrolled in the chronic care management program. The Sr. Care Coordinator will be a subject matter expert (SME) in the care coordination department, performing all care coordination functions, and a resource to the care coordinators. Responsible to the clinical team and reports to the Care Coordination Manager.

Job Responsibilities:

• Provide administrative support to the clinical care team
• Answers incoming phone calls for general inquiries and redirect as appropriate
• Route incoming faxes and assign as appropriate
• Assist with the implementation or finalization of patient orders that do not require an RN to complete
• Facilitate medical records management for outside documents that are critical for patient management, i.e. laboratory results, discharge summaries, medical documentation from specialists and primary care provider
• Support scheduling appointments and reminder calls or texts for chronic care management appointments
• Assist with referrals and referral management
• Assist with follow-up to assure needed DME is ordered and delivered
• Provide oversight for all Care Coordination functions including but not limited to orders, referrals, disenrollment, scheduling, error processing, medical records and consent uploading, mail retrieval and sorting, email processing, etc.
• Providing input to your manager regarding workload volume and staffing needs.
• Managing five9 and the daily assignment
• Interact with members/providers to identify member needs, clarify information, research issues, and provide solutions in a timely manner
• Uses procedures, policy manuals, knowledge-base and other reference materials to assist in answering various general inquiries and issues.
• Effectively addressing unprofessional or non-constructive behavior situations. Triages specific and complex inquiries to appropriate
• Support a variety of data entry functions
• Complete other duties that support the chronic care management program as assigned
• Solid customer service, organizational, interpersonal, and motivational skills.
• The ability to interface with all levels of staff and management.
• Basic understanding of Microsoft Word, Excel, and email. Prior use of Five9 preferred.
• Excellent oral/written communication and interpersonal skills.
• The capability to effectively handle multiple priorities in a fast-paced environment.
• Above average levels of independence, initiative, personal accountability, and self-motivation
• Positive attitude, hardworking, persistent, and dependable
• Coachable and competitive spirit
• Understanding the importance of performance measurement, analysis and results driven activities
• Adaptable to change and culture of the organization
• Ability to thrive in a fast paced- demanding environment
• Ability to take on other engagement team support functions based on management requests
• Resource to care coordinators as a subject matter expert (SME) in department functions
• Help train new hires and refresher training as requested by management
• Supports care coordination management
• Supervisory responsibilities for the care coordination team
• Ability to take on other Care Coordination team support functions based on management requests

• Exceptional verbal and written Communication skills
• Understanding of medical terminology
• Completion of a Medical Terminology course preferred
• Medical office experience preferred
• Customer Service experience
• Strong work history
• Working knowledge of computers and ability to manage data within an electronic system
• Five years of work experience preferred
• Bachelor's degree preferred.
• Recent experience in a healthcare setting and/or 3-5 years of experience working in a customer centered, production driven environment preferred
• Bi-lingual highly valued, as an additional skill.

• Monday through Friday 8am-5pm or as directed by Manager.
• Flexibility is required.

PopHealthCare is an equal opportunity/equal access employer fully committed to achieving a diverse workforce.