Application Analyst III, IT&S Billing Department

Role Description

The Application Analyst III is primarily responsible for supporting the design and build of the designated application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self-directed and work with minimal supervision and are a knowledge resource for Application Analysts I & II. The Application Analyst III is responsible for the installation, upgrades and the configuration of the application. The Application Analyst III assists in the coordination of customer support activities. The Application Analyst III creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including advanced troubleshooting skills and support these activities apply to implementation, upgrade, and maintenance initiatives. The Application Analyst III is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues above their knowledge base. The Application Analyst III also provides on-call support for the application through go-live and ongoing maintenance period.

Qualifications

Required

• Associate s degree with four or more years of relevant work experience
• Demonstrated ability to support and develop the application and mentor others
• Previous experience working with specified customer base.
• Ability to handle moderate complexity of work with minimal supervision

Preferred

• Preferred 5+ years prior system build experience
• Bachelor s degree or equivalent years of relevant work experience

Licenses and Certifications

• Minimum: Certification in specified application as applicable.
• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable.
• For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid.

Key Competencies

• Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
• Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and systems
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Responsibilities

The Application Analyst III is the primary support for the assigned application(s). In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:

1) Executing Application Design and Build:

• Designing and building the related application
• Coordinates with Operations to optimize the design of the application s capabilities and workflows
• Utilizes external resources for best practice builds and solutions
• Performing a thorough review of all Foundation Build and operational requested content and workflows for application
• Investigates, documents, and evaluates current state workflows as it pertains to build and offers technology solutions for workflow enhancements in collaboration with analyst peers, training staff and other stakeholders.
• Building data fields, screens, templates, and customer-defined functionality, as required
• Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build.
• Oversees and/or performs analysis of necessary application modifications
• Following build standards and maintaining synchronization between environments in collaboration with environment team
• Works with minimal supervision
• Acts as a resource for Application Analyst I & II
• Assists with development of Change Readiness demos and documentation

2) Application Support:

• Providing go-live support for customers on new applications, including functionality
• Providing on-call support for application through go-live and post go-live
• Representing application in Integrated Area Workgroups
• Possesses comprehensive knowledge of subject matter
• Works with customers, informatics on enhancement request requirements
• Supporting continuous documentation of system modifications and updates
• Handles complex issues
• Takes initiative to problem solve within job scope
• Shares knowledge functions as a preceptor for staff
• Validates work performed by newly certified or new work by level 1 & 2 Analysts
• Keeps knowledge of industry trends, application enhancement and future impact to enterprise

3) Documentation and Communication:

• Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closing.
• Contacting the customer regarding ticket resolution if resolved or unable to fill request.
• Logging decisions and issues/risks in trackers during build/projects
• Supporting application governance needs, including development of business case for decisions
• Maintaining version control of workflows, issues/risks log, and decisions tracker
• Supervising basic issues and roadblocks, escalating issues as needed
• Communicating with supervisors to determine necessary escalations
• Presents oral and written communication to project team
• Excellent presentation skills

4) Project Management:

• Recommending areas for process improvement
• Develops future state materials
• Project manages smaller to medium scale builds
• Following the process for identification, tracking, resolution, and closure of all issues
• Ensures that the team follows change control processes according to policy
• Collaborates with team members across the department as well as operational staff
• Develops test scripts and new systems, complying with version upgrades and system modifications