IT Services Specialist (ISS) - Palestine, TX (periodically) and Tyler, TX

The US Oncology Network is looking for a full-time IT Services Specialist (ISS) to join our team at Texas Oncology! This full time position will support our Palestine (periodically) and Tyler, Texas locations.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. Our Information Technology team offers an outstanding family-first team culture. Extremely low turn-over with long-tenured team members. There are opportunities for career development, excellent benefits and perks as well as self-directed daily work. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the IT Services Specialist (ISS) do?

Provides high-level support to the Sr. Director, IT Operations in supporting the many construction projects across TXO (new sites, remodels, expansions) and as time allows, assist with normal day to day operations of the desk side /network support, hardware\software configuration, backups, and Radiation\Imaging. Self-directed daily work for both short and long term plans and goals as directed by management to improve the services and support for the applications and hardware utilized in our environment. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The essential duties and responsibilities:

• Provides experienced insight related to the unique aspects of IT infrastructure both before site construction, during, and then assist with IT related move-in and setup activities.
• Provides technical guidance and high-level assistance to fellow technicians, serving as point of contact (POC) for escalation from fellow techs. May be a subject matter expert in one of the key areas of IT Operations
• Provides support and high-level guidance in system access security and user capabilities
• Helps management manage the relationship between local IT and escalation points within McKesson
• Enforces and supports the IT Change Management process
• Supports and ensures that SLA guidelines, as well as local practice IT and McKesson policy and procedures are being followed and completed in a timely manner.
• Crafts and recommends guidelines for operational efficiency within supported disciplines.
• Supports a complex IT environment encompassing numerous vendors, interfaces and challenging stakeholders.
• Reviews and recommends purchases and/or upgrades on various hardware and software components.
• Provides regular staff performance feedback to management.
• Supports management in working with staff to manage projects\tasks and to ensure a smooth transition between project deployment and operational responsibility.

The ideal candidate will have the following background and experience:

• Associates degree in Information Systems, business or related technical field required.
• A+, Network+ or other hardware certifications preferred.
• Project management experience is a plus.
• Work history with medium to large enterprise operational environments, both business and technical is preferred.
• Minimum three (3) years experience in support of Windows based systems and other business applications, preferably in a healthcare environment.
• Support of Windows based and other business applications, enterprise resource planning systems, standard desktop applications (MS Office, McAfee Antivirus, internet browsers, email) associated hardware platforms and peripherals, remote troubleshooting and mobile computing, and troubleshooting network connectivity.
• Any combination of education and experience that meets the minimum qualifications and suitability to perform the job functions.
• Travel as needed from Tyler to Panestine location.

Working Conditions:

Environment (Office, warehouse, etc.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There is a possible exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.

Physical Requirements (Lifting, standing, etc.)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.