RMA Specialist

This job posting was opened on May 9, 2025. Please note that we will be prioritizing candidates who are current IRC (and recently employed by IRC) staff before other applicants. If necessary, we will extend the opportunity to external candidates.

Job Overview/Summary:The RMA Specialist is responsible for managing the provision of services to assist newly arrived refugee clients to attain self-sufficiency, short term cash assistance and referrals to employment services. Specifically, the RMA Specialist ensures services related to the administration of Refugee Medical Assistance services and with screening, enrollment, monthly cash assistance, and follow-up services.

Responsibilities:

• Providing intake, assessment, and enrollment to a case load of Refugee Medical Assistance clients
• Print & distribute RMA cards
• Connect clients with referrals to eligible providers
• Work with the Economic Empowerment Supervisor and if needed WTOR to screen Cuban Entrants for RMA eligibility
• Register clients in e-RED
• Refer RMA clients to employment services, ELI services, and other services as appropriate
• Refer RMA clients to employment services, ELI services, case management services, and other services as appropriate
• Ensure case files and reports are maintained in accordance with grant requirements.
• Other duties as requested

Requirements:

• Undergraduate degree required in Social Work, or related field.
• Excellent communication skills, with fluency in written and spoken English. Bilingual ability in Spanish highly desired. Bilingual ability in Spanish, Arabic, or Dari/Pashto preferred.
• Proven success achieving goals and working effectively with all levels of staff in a multicultural environment.
• Proficient in Microsoft Office Suite applications.
• Valid driver's license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

Demonstrated Skills & Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC's core values of service, accountability, integrity, and equality.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in Spanish is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver's license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities.
• Occasional domestic (non-local) travel required; up to 10%.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.