Data and Decision Analyst, Consultant

Your Role

The Experience Analytics team is responsible for delivering analytics across key member-experience programs such as Net Promoter Score (NPS), Digital Satisfaction, Mock Medicare CMS, CAHPS, and STAR Ratings for Blue Shield of California and partner health plans. In this role, you will translate stakeholder business problems into end-to-end analytic solutions-gathering requirements, wireframing models or dashboards (e.g., multi-dimensional CAHPS, voice-of-customer, STARS), and building statistical and ML models that leverage both structured and unstructured data. You'll lead complex analytics products-including segmentation, regression-based conjoint analysis, and LLM topic modeling-to uncover performance drivers, identify trends, and forecast outcomes.

Your Knowledge and Experience

• Bachelor's degree in data science, data analytics, health informatics, statistics, engineering or related quantitative fields. Master's degree preferred.
• Requires at least 7 years of prior relevant experience with at least 2 years of experience working with unstructured data (e.g., survey responses, call data) or similar datasets is highly preferred
• Intermediate level experience using Python and SQL to interact with data, and experience using databricks platform is required.
• Expertise in advanced analytics and machine learning, including building models and conducting analyses to uncover trends, generate actionable insights, and support data-driven decision-making, especially with unstructured data.
• Hands-on experience using/fine-tuning LLM models is required.
• Strong understanding of statistical concepts, including hypothesis testing, margin of error, and confidence intervals
• Health Plan experience is a plus.
• Advanced hands on knowledge of Tableau for creating actionable mutli-dimensional self serve dashboards

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