Manager, Staff Management Office

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Job Description

Job Roles

• Creates and operationalize daily, weekly, and 90-day staffing plans.
• Administers FHCSD's attendance management system, including compliance monitoring and accountability measures.
• Leads daily morning staffing conferences and effectively facilitate meetings.
• Manages daily staff and provider assignments for clinical and operational departments.
• Manage and direct all activities within area of responsibility.
• Maintain records related to operations and services that are complete, accurate, available, and in compliance with all legal, regulatory, and policy requirements.
• Engages staff and other stakeholders in continuous improvement of systems and processes; manages resources for staff participation in improvement work activities.
• Organizes and prioritizes time and resources to manage efficiency. Appropriately delegates.
• Remains current of new trends and best practices and incorporates into staffing and Human Resource Management practices.
• Demonstrates achievable and measurable results and develop action plans for improvement.
• Holds self and others accountable to policy, standards and commitments and provides timely follow through on questions and concerns.
• Actively listens to staff ideas and concerns, assesses others communication styles and adapts to them.
• Creates bi-directional systems that effectively communicate information and data, utilizing multiple methods.
• Articulates and presents data, information and ideas in a clear and concise manner.
• Manages the complex interdepartmental and interdisciplinary relationships to assure collaboration and effective/efficient operations.
• Creates an environment that encourages diverse opinion, recognizes differences and incorporates into process and services.
• Exhibits awareness of personal attitudes and beliefs, recognizing its effect on response to others.
• Creates a culture and systems for recognizing and rewarding staff.
• Ensures integration of ethical standards and core values into everyday work activities.

Education/Certifications/Licenses/Registrations

• Bachelor's degree in Human Resources, Business Administration, Healthcare Administration or related.
• Traveling between sites and other locations is occasionally required. Must have a valid California driver's license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.

Experienced/Specialized Skills (including Language)

• 5+ years of staffing experience required.
• Supervisory or lead experience highly preferred.
• Bilingual English and Spanish preferred.
• Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams.
• Demonstrated creativity and flexibility.
• Ability to operate in high-pressure situations.
• Excellent organizational skills.
• Demonstrated innovative approach to problem resolution.
• Ability to work collaboratively across FHCSD departments.
• Demonstrated commitment to patient centered care.
• Broad knowledge of modern health care staffing practices and principles
• Demonstrated effective managerial leadership of operations and staff.
• Effective organizational, planning and project management abilities.
• Ability to function independently and deal with multiple, simultaneous projects.
• Ability to demonstrate a commitment to quality.
• Ability to implement change in a positive, sensitive and forward- thinking manner.
• Planning and problem solving.
• Inspires confidence, appropriate risk taking and achievement of high standards.
• Self-starter with a willingness to try new ideas.
• Positive, can-do attitude coupled with a sense of urgency.
• Good judgment and ability to act decisively at the right time.
• Ability to persuade others and develop consensus.
• Effective communication skills both in written and verbal presentation with a communication style that is open and foster trust, credibility and understanding.
• Ability to effect collaborative and promote teamwork.
• Ability to create win/win solutions and relationships.

Physical Requirements/Working Environment

Bending (neck): OCCASIONALLY (1 - 3 HRS)

Bending (waist): RARELY (0-1 HRS)

Carrying 0 - 10 lbs: Rarely (0-1 HRS)

Carrying 11 - 25 lbs: RARELY (0-1 HRS)

Carrying 25 - 50 lbs: RARELY (0-1 HRS)

Carrying 51 - 75 lbs: NEVER

Carrying 75 lbs: NEVER

Climbing (ladder): NEVER

Climbing (stairs): RARELY (0-1 HRS)

Driving: To drive from one clinic or another, or in the community: Incidental Driving (Less Than 3 Days/Week)
Exposure to blood borne pathogens and biohazards: Yes

Exposure to dust, gas, fumes, or chemicals: Routine office supplies, toner, white out

Fine Manipulation: RARELY (0 - 1 hours)

Kneeling: RARELY (0 - 1 hours)
Power Grasping: RARELY (0 - 1 hours)
Pushing & Pulling: RARELY (0 - 1 hours)

Pulling 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)

Pulling 11 - 25 lbs: RARELY (0-1 HRS)

Pulling 25 - 50 lbs: RARELY (0-1 HRS)

Pulling 51 - 75 lbs: NEVER

Pulling over 75 lbs: NEVER

Pushing 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)

Pushing 11 - 25 lbs: RARELY (0-1 HRS)

Pushing 25 - 50 lbs: RARELY (0-1 HRS)

Pushing 51 - 75 lbs: NEVER

Pushing over 75 lbs: NEVER
Reaching (above shoulder level): RARELY (0 - 1 hours)
Reaching (below shoulder level): RARELY (0 - 1 hours)
Simple Grasping: OCCASIONALLY (Up To 3 Hours)
Sitting: CONSTANTLY (6-8+ hours)

Squatting: RARELY (0 - 1 hours)

Standing: OCCASIONALLY (1 - 3 HRS)

Twisting: OCCASIONALLY (1 - 3 HRS)

Use of Personal Protective Equipment: As established by Department Standards

Walking: OCCASIONALLY (1 - 3 hours)
Working around equipment and machinery: Computer, Printer, Photocopier, telephone, Paper shredder, fax

Ages of Patients Served: Not Applicable

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)