AI Product Specialist - Computing Services

The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.

The AI Product Specialist plays a key role in the development and delivery of AI-enabled tools and services to support the adoption of AI by university stakeholders to improve productivity and efficiency. The AI Product Specialist will work closely with cross-functional teams to support Computing Services' implementation of AI strategies and roadmaps that align with overall goals and objectives for the university's AI initiatives.

Your core responsibilities will include:

• Participate as a member of the Client Services and AI Teams, which are responsible for defining and communicating the AI service vision, strategy, and roadmap to all stakeholders.

• Collaborate with cross-functional teams across the division and university to implement high-quality AI services that meet customer needs and identify opportunities for AI-enabled projects, use cases, and initiatives.

• Serve as an escalated support resource for the AI service catalog, addressing advanced inquiries, troubleshooting complex issues, and ensuring timely resolution in collaboration with technical and service teams.

• Create and maintain AI product and service documentation including, but not limited to web content, risk and issue logs, program, and project plans.

• Lead and develop education and outreach initiatives to support AI adoption and community support including participation in communities of practice and centers of excellence.

• Conduct market research and analysis to identify market trends and customer needs.

• Define and analyze metrics to measure AI services adoption and success.

• Develop and maintain relationships with key stakeholders, including customers, vendors, and partners.

• 35% - At the direction of the Client Services and AI Teams, participate in efforts in creating, defining, and communicating the AI service vision, strategy, and roadmap.

• 50% - Based on priorities assigned by the AVP, IT Client Services and AI Architect, coordinate idea generation and hands-on participation, as well as offer subject matter expertise in the completion of day-to-day activities, projects, and initiatives in the AI services portfolio.

• 10% - Collaborate with Computing Services and other campus leaders to design new AI service offerings within and beyond Computing Services.

• 5% - Works with external organizations or projects that enhance the reputation of the university or support individual professional development.

• Other duties as assigned.

This position shares collaborative accountability for all activities across the division and may be called upon to assist in project-related activities outside of areas of direct responsibility. The position is also expected to leverage standard practices and processes within Computing Services and adhere to division norms.

Qualifications:

• Bachelor Degree

Type of Required Experience:

Progressively responsible experience supporting product or service delivery in a complex, educational or technical environment. Experience working on AI-related services including supporting the rollout or integration of AI tools or platforms. Foundational understanding of IT service management methodologies such as ITIL.

Licenses/Certifications:

• ITIL Foundations

• Agile/Scrum (CSPO, SAFe POPM)

• Cloud/AI (AWS ML Specialty, Google Cloud ML, or Responsible AI Institute)

Requirements:

• Successful background check

Physical and Mental Requirements:

• Ability to maintain composure when dealing with difficult situations and/or individuals.

• Adaptability and openness to change as the department and organization evolves.

• Ability to meet deadlines, work under pressure and with frequent interruptions.

• Ability to understand and follow directions.

• Ability to prioritize work and handle multiple tasks simultaneously.

• Ability to work well with others and/or as part of a team.

Decision Making:

• Decisions may affect a work unit or department. Job may contribute to business and operational decisions.

Working Conditions:

• Required to work normal business hours; evening and weekend work may occasionally be required.

Accountability:

• Accountable for the successful completion of individual goals and priorities.

Direction:

• Receives little instruction on day-to-day work and receives general instructions on new assignments.

• Establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals.

Are you interested in this exciting opportunity?! Apply today!

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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