Treatment Scheduler/Patient Services Coordinator

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Services Coordinator - Treatment Scheduler to support our office in Norfolk.

Scope: This position will serve as the primary treatment scheduler for our Norfolk office treatment area. This position will be trained on the full scope of treatment scheduling and the patient services coordinator role with the expectation to fill in as needed.

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• May also assist other treatment scheduling remotely for other sites as needed

• Accurately schedule treatments for the correct clinician based on types of treatments/durations.

• Communicate with the clinical team when overbooking may be needed.

• Communicate with the clinical team when a treatment appointment is missed and how to reschedule.
• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.
• Other duties as requested or assigned.

• Receptionist or office experience preferred
• 3 years of medical office experience with scheduling background in a busy practice strongly preferred
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
• Ability to stand or walk around clinic for periods at a time
• High school diploma or equivalent
• Must be willing to travel to other office locations if needed

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.