Customer Service Representative

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.

As part of the GMS family of companies, TSW, along with its excellent customer service and dedicated sales team, has become a dependable choice for companies who want competitive pricing with no minimum order requirements. This saves time and paperwork by being able to order products from dozens of manufacturers in the quantities you need, all in one phone call.

For more information about our family of companies, please visit gms.com or tswfast.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with state and local law.

Position Summary:

The role of a Customer Service Representative, or CSR, is to provide our customers with outstanding sales experience from start to finish. A CSR is a professional who handles customer inquiries, provides product or service information, and resolves customer issues. They act as a liaison between the company and its customers, ensuring satisfaction and addressing any concerns or requests efficiently.

Duties & Responsibilities:

• Ensure all communications with customers represent the company's culture, values and practices
• Maintain professional relationships with customers and coworkers
• Provide excellent customer service to all customer accounts
• Ability to ascertain when to pass on a customer's questions to appropriate sales staff for additional product and sales information.
• Promptly answer phones/emails, enter orders, quote pricing, provide product information, etc.
• Make outbound phone calls to customers concerning orders, resolving issues, and building relationships.
• Assist Inside Sales Representative with sales opportunities and business growth (offering new/old products, show room resets, potential new accounts, research, etc)
• Develop product knowledge
• Ability to use company computer systems
• Utilize IT to obtain information that will help grow new and existing business
• Other tasks, as assigned

Other Competencies:

• Ability to self-manage, show initiative, solve problems, and be proactive
• Communicate professionally, both verbally and in writing to coworkers, customers, and vendors
• Develop and maintain a good working relationship with all personnel, customers, and vendors
• Effectively utilize all capabilities of Trend system
• CSRs may work via phone, email, or chat.

• Ability to stay organized, follow up, and track results

• Thrive in a fast-paced hands on environment

Basic Qualifications:

• High school diploma or GED equivalent.
• Ability to self -manage, show initiative and be comfortable meeting the public
• Be a team player, demonstrate attention to detail and have good organizational skills.
• Bilingual a plus
• Exceptional computer skills (Microsoft Suite, Excel, Outlook, etc)

Physical Demands:

• Must be able to remain in stationary position 80%
• Must be able to operate basic office machinery
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.
• Constantly working in office environment

Mental Demands:

• Quickly communicate solutions if problems occur
• Demonstrate a high degree of sound judgement
• Problem solve and prioritize tasks
• Manage stress level depending on projects and deadlines
• Multitask various projects simultaneously
• Growth Mindset that embraces continuous improvement
• Detail minded and organized

Company Benefits:

• Medical, Dental, Vision, Disability & Life Insurance
• 401k
• Paid holidays & vacation days

This job description is subject to change at any time.

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.