Learning Operations Specialist

• Assist with course registration and enrollment processes.
• Maintain accurate course schedules and calendars.
• Create and update course descriptions within the LMS.
• Assign learners to appropriate courses based on their needs and roles.
• Respond to learner inquiries regarding course access, content, and technical issues.
• Troubleshoot LMS login problems and provides technical assistance.
• Manage learner feedback and reporting concerns to relevant stakeholders.
• Record and track learner progress and completion rates within the LMS or associated applications.
• Generate standard reports on training metrics, including registrations, completions, and content analytics.
• Coordinate training room logistics and scheduling.
• Prepare training materials, handouts, and courseware.
• Manage inventory of training materials and supplies.
• Assist with the onboarding process for new employees related to training modules.
• Work closely with Learning and Development team to implement training programs.
• Communicate with subject matter experts to ensure course content accuracy.
• Coordinate with other departments to identify training errors or needs.
• Perform other duties as assigned.

Additional Job Description:

• Verbal and hearing ability required to interact with others.
• Ability to work quickly and effectively in a fast-paced, meticulous, and at times challenging environment while adhering to deadlines.
• Available to work a non-standard schedule to fulfill assigned duties and responsibilities, when necessary.
• Ability to exercise sound judgement and make timely, value-based decisions.
• Position requires walking, sitting, standing, and occasional repetitive movement, bending. Lifting is minimal to moderate (i.e., 20 lbs.).
• Flexibility as to work area and assignments.
• Must be physically/mentally able to perform job duties as verified by a physical exam by a licensed physician, per pre-employment physical.
• Serve as a positive customer-service role model by always maintaining a strong customer-service focus and attitude.
• Able to operate a computer and efficiently use a variety of computer software programs and maintain records. Prior LMS experience recommended but not required.
• Attend and participate in department meetings in a positive, solution-focused manner.
• Demonstrate punctuality and preparedness.
• Understand and abide by department and relevant company policies and standard work.
• Excellent attention to detail and data accuracy.
• Strong organizational and time management skills.
• Effective communication skills, both written and verbal.
• Identify problems and/or potential problem areas and work cooperatively with other departments to resolve system problems.
• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.

• High school diploma, general education degree, or equivalent required. College degree preferred.
• 1-2 years of direct customer service required.
• Experienced with Microsoft Office Suite (Outlook, Teams, Word, etc.).
• Learning Management System experience preferred.
• Ability to work independently and as part of a team.
• Exceptional verbal and written skills.
• Ability to work on tight deadlines and under pressure.
• Strong analytical and problem-solving skills.
• Excellent client-facing and internal communication skills.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)