Reagent Donor Coordinator

Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving blood-from our community, for our community.

Summary:

This position supports the organizations Reagent Donor Programs, which includes recruiting and scheduling of donors, communication with vendors, and coordination of unit shipment. Reagents are the crucial testing tool used by blood banks and hospitals to identify antibodies in patients' blood, and to ensure that every blood transfusion is as safe as possible. Patients are tested with donor reagents to identify harmful antibodies before every blood transfusion.

Schedule: Monday -Friday business hours.

Job Responsiblities:

Donor Recruitment

Understands minimum requirements for donor recruitment
• Educates donors on the purpose of reagent donation
• Enrolls donors in the reagent donor program

Donor Management

• Scheduling/rescheduling of donors
• Completing necessary paperwork for donation
• Performing yearly donor management duties

Customer Experience

• Seeks and understands customer requirements including reagent vendor and donor requirements
• Timely response to customer requests

Preparation of Units for Shipment

• Identification of units for shipment
• Unit labeling
• Preparation of bills and other paperwork

The hourly rate for this position is $19.72 - 23.00/hr

IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.

Education:

High school diploma or equivalent

Other:

Minimum 1-year experience in direct customer service field

Experience in tele-recruiting/marketing

Experience in customer service

Able to lift up to 35lbs with bending and twisting

Able to walk up and down stairs multiple times a day

Able to wear protective gloves due to potential exposure to blood borne pathogens