Financial Aid Program Manager

ABOUT THE JOB

This position manages complex programs, requires in-depth knowledge and experience, works independently and receives minimal guidance, and acts as a resource to colleagues.
This role will evaluate and certify eligibility for financial aid programs while ensuring compliance with all federal, state & institutional policies and regulations. This position will collaborate regularly with campus and University of Minnesota system partners. This job must demonstrate sensitivity, knowledge and understanding of diverse academic, socioeconomic, gender, cultural and ethnic backgrounds.

This is a full time, in person position on the UMN Morris campus with the potential to move to hybrid work.

ESSENTIAL JOB FUNCTIONS

70% Financial Aid Program Management

• Manage complex financial aid programs and related services. Financial aid programs may include but are not limited to the American Indian Tuition Waiver, scholarships, veterans, and student employment.
• Serves as functional expert for program eligibility and in-depth program specific issues.
• Provide start-to-finish student service using professional judgment and individual discretion in both simple and complex issues involving minimal supervisory guidance.
• Interprets and implements financial aid policies, procedures, and regulations.
• Identifies and resolves issues independently.
• Establishes procedures and best practices to ensure the integrity of student financial aid programs and compliance with University, state, federal, and outside agency financial aid rules and regulations.
• Leads projects to analyze and review program processes and improvement opportunities.

20% Financial Aid Program Support

• Collaborate with financial aid staff and other student offices and programs to resolve student issues and concerns.
• Maximize student financial aid opportunities to succeed and excel at Morris.
• Act as a resource about specific financial aid programs to other campus departments, and outside agencies.
• Serve as a resource on financial aid initiatives.

10% Committees and other duties as assigned

• Serves on committees and participates in professional organizations.
• Attend all mandatory training/conferences required for the position.
• Complete other duties as assigned.

*The employer reserves the right to change or add duties to this position if the changes and/or additions are consistent with the job classification

REQUIRED QUALIFICATIONS

• BA/BS plus at least 4 years of related experience.
• Orientation to detail, and the ability to handle high volume processing and adapt to changing priorities.
• Strong interpersonal and effective verbal and written communication skills as it pertains to customer service within and outside of the University.
• Demonstrated ability to handle sensitive information with discretion and confidentiality.
• Ability to meet deadlines and manage a high volume workload; adapt to multiple tasks and changing priorities.
• Working knowledge of Microsoft Office and Google Workspace.

PREFERRED QUALIFICATIONS

• Knowledge of University, state and federal financial aid regulations and familiarity with University of Minnesota policies and procedures.
• Understanding and experience with PeopleSoft Student Financial processing and the Federal Needs Analysis formula.
• Working experience in a higher education setting and additional financial aid experience preferred.
  

Pay Range: $52000 - $54000; depending on education/qualifications/experience

Time Appointment Category: 100% Appointment (If job description above does not specify appointment or expected weekly hours, assume a 100% appointment.)

Position Type: P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

Resume and cover letter required.

Review of applications will begin the week of July 7th

This position will remain open until filled.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota Morris (UMN Morris)

The University of Minnesota Morris (UMN Morris) makes its home on a 121-year-old campus on the western edge of the state and is one of the top public liberal arts colleges in the nation. The small, close-knit campus emphasizes faculty/student collaboration in research, study abroad, and community engaged learning. Deeply rooted in the tall grass prairies of Minnesota, the campus also has advanced sustainable, environmentally friendly initiatives that have grown to levels of national leadership and touch nearly all aspects of campus life.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).