Operations Manager Environmental Care

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Reporting to the Assistant Director or Director of Environmental Care, the Operations Manager is primarily responsible for delivering a quality and reliable Environmental Care program to the Hospital and administrative units on the JHH Campus. Provides technical expertise to Environmental Care and defines specific programs necessary to maintain the Hospital facilities in the most efficient and effective manner. Provides excellent customer service to patients, families and staff. Develops, updates and implements Environmental Care programs, routines and schedules as necessary. Analyzes feedback and adjusts programs, schedules, and labor requirements accordingly. Develops priorities and directs Supervisors to achieve departmental programmatic and fiscal objectives. Directs Supervisors in the management of workload across the units to ensure a timely and quality response to requests for service. Determines the most effective manner to allocate resources during periods of peak demand. Supports the Assistant Director and Director and works closely with other Managers and Supervisors across Facilities to ensure a well-coordinated effort to maximize the provision of environmental services. Establishes performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction. Continually assesses performance through established standards (i.e. monitors results such as HCAHPS, Press Ganey, quality assurance checklists and Dazo) and applies corrective measures as required. Assists individual supervisors as necessary with disciplinary actions. Evaluates and makes recommendations on equipment, supplies and procedures. Ensures that all Environmental Care activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines. Assists the Director in the development and implementation of fiscal strategy for achieving departmental goals. Reviews impact of the approved capital plans on Environmental Care services and adjusts programs accordingly. Supports safety programs for the continual maintenance of a safe work place and a safety conscious staff. Oversees parts, materials and equipment inventories to ensure adequate stocking levels. Hires, trains, evaluates, and terminates staff as required. Applies the collective bargaining agreement and resolves issues that may arise. Provides training, guidance and mentoring support for peer managers. Assist with the managerial responsibilities for vacant and/or absent managers. Provides direct support for supervisors for absent managers. Provides departmental representation for customers, patients and staff. Provides leadership for department-wide projects. Develops and gives direction for department and hospital-wide initiatives. Performs other duties as assigned.

Weekend work is required for this night shift position.

Salary Range: Minimum $34.78/hour - Maximum $60.88/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.