Remote New

Managed Services Delivery Director

AHEAD
vision insurance, paid time off, 401(k)
United States
Jun 13, 2025
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Managed Services Delivery Director will serve as a trusted advisor, operational strategist, and key liaison across business units to drive alignment, efficiency, and accountability across the Managed Services portfolio. The ideal candidate will have a strong background in managed services or IT service delivery, coupled with proven experience in executive-level support, cross-functional program management, and strategic planning. This role is pivotal in enabling scalable operations, supporting transformational initiatives, and ensuring the executive team's focus remains on top business priorities. Roles & Responsibilities Strategic Planning & Execution: Drive the development and execution of key strategic initiatives across the Managed Services business, aligning with corporate goals and operational excellence Executive Support: Partner with the VP of Managed Services to manage priorities, prepare for key meetings, track deliverables, and ensure timely follow-up and execution of action items Business Operations & Governance: Oversee and improve operational rhythms (QBRs, MBRs, executive reviews), ensure data-driven decision-making, and coordinate performance tracking and reporting Cross-functional Collaboration: Serve as a liaison between US-based leadership, customer stakeholders, service account managers, and offshore teams, ensuring alignment of IT initiatives with business needs and customer satisfaction Communications & Stakeholder Management: Develop high-quality executive presentations, briefings, and communications to internal and external stakeholders Project Oversight: Lead or coordinate special projects, including M&A integration, service expansion, operational improvement, and change management initiatives Team Leadership & Culture: Support organizational development and cultural initiatives to foster team engagement, performance, and leadership alignment Budget and Cost Management: Assist the VP in approval and tracking of Resources and overall P&L management Qualifications Bachelor's degree in Business, Technology, or related field (MBA or equivalent preferred) 8-12+ years of experience, with at least 3-5 years in a senior operations or Managed Services Delivery Director role Deep understanding of Managed Services, IT service delivery, or consulting environments Exceptional organizational, analytical, and problem-solving skills Strong executive presence, communication, and interpersonal skills Ability to navigate complex, matrixed organizations and drive results Experience managing strategic initiatives and cross-functional programs Proficiency in business intelligence tools, project management software, and collaboration platforms Preferred Attributes: Experience working in a high-growth or transformational environment Proven ability to manage ambiguity and lead through influence Strong financial accumen and understanding of operational KPIs High emotional intelligence and discretion handling confidential matters Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.