Executive Director Ambulatory Nursing

About Tufts Medical Center

Tufts Medical Center is a world-renowned academic medical center that has been providing exceptional care across New England for over two centuries. Our clinicians are dedicated to delivering innovative, patient-centered care every day, from our primary care to our Level I Trauma Center to our leading heart transplant program and over 100 specialties and services. We are also the principal teaching hospital for Tufts University School of Medicine and a leading research institution that conducts game-changing medical and health policy research.

Job Overview

Tufts Medical Center is seeking an Executive Director of Ambulatory Nursing Services reporting to our Chief Nursing Officer. You will have overall responsibility for the planning, development, coordination, implementation and evaluation of nursing care, patient safety, clinical quality outcomes, evidence-based practices, professional development of staff and nursing research for approximately 72 designated Ambulatory Services (Clinics).

Nursing Clinical Directors and Managers in the Ambulatory Care Areas will have a direct reporting relationship to the Executive Director Ambulatory Nursing Services. The Executive Director has the role of nurse leader within the service line leadership team and in full partnership with administrative and physician executives. Facilitates collaborative professional relationships with all other disciplines and departments to ensure that all strategic program planning and execution of operations are fully integrated for care delivery. Works collaboratively and under the direction of the CNO/SVP to ensure effective coordination of human, fiscal and material resources within all aspects of Ambulatory Nursing services. Also works to move forward the strategic planning, goal setting, program development and establishment of outcomes and metrics for all related services lines.

Job Overview

The Executive Director of Ambulatory Nursing Services has the overall responsibility for the planning, development, coordination, implementation and evaluation of nursing care, patient safety, clinical quality outcomes, evidence-based practices, professional development of staff and nursing research for designated Ambulatory Services (Clinics). This position reports and is accountable to the Chief Nursing Officer, Chief Experience Officer and SVP, Patient Care Services for successful operations.

All Nursing Clinical Directors and Managers in the Ambulatory Care Areas (with exception of the CVC & OB & Cancer) have a direct reporting relationship to the Executive Director Ambulatory Nursing Services. Areas of exceptions will have a dotted line to the standards of Ambulatory Nursing Practice. The Executive Director has the role of nurse leader within the service line leadership team and in full partnership with administrative and physician executives. Facilitates collaborative professional relationships with all other disciplines and departments to ensure that all strategic program planning and execution of operations are fully integrated for care delivery. Works collaboratively and under the direction of the SVP to ensure effective coordination of human, fiscal and material resources within all aspects of Ambulatory Nursing services. Also works to move forward the strategic planning, goal setting, program development and establishment of outcomes and metrics for all related services lines.

Job Description

Minimum Qualifications:

1. Master of Science in Nursing (MSN).

2. Massachusetts RN Licensure.

3. Five (5) years of progressive nurse leadership experience with demonstrated positive outcomes.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Together within the interdisciplinary team, sets the vision for the care of patients within the ambulatory setting, exploring best practice and implementing state of the art approaches to advance the health of those served.

2. Works in step with the Center for Nursing Excellence to support advance practice nurses (APRNs) in meeting or exceeding all goals and to meet full compliance with all aspects of credentialing.

3. Supports APRN practice development, research and engagement within the APRN council.

4. Drives a culture of safety and fosters a healthy work environment where care teams thrive together with the leadership team.

5. Fosters professional governance encouraging leadership and decision making at the clinical nurse level.

6. Provides visible and effective leadership in the development of care programs, outcomes management, patient safety, clinical outcomes, patient access and throughput, functional outcomes, patient satisfaction and financial outcomes.

7. Serves as a member of the Nurse Executive Council.

8. Serves as the nursing leader within the ambulatory service line.

9. Serves as a leader in patient safety and quality within the service line and medical center.

10. Collaborates with the departments of Quality and Risk Management to identify actual or potential risks and develops action plans.

11. Collaborates with administrative and clinical colleagues in strategic planning and the development and evaluation of business plans, clinical programs and services.

12. Accountable for all aspects of nursing programs of care and outcomes within the division.

13. Guides and carries out the philosophy, goals and objectives of the department as well as the mission of the institution.

14. Leads and implements standards of care and provides direction and consultation to others in developing policies for nursing practice.

15. Ensures department compliance with regulations and participates in regulatory agency reviews.

16. Leads the hiring process for all members of the nursing leadership team as appropriate ensuring they possess the values consistent with the health system.

17. Assesses environmental needs, including the need for equipment and supplies and environmental concerns to support the delivery of safe, effective patient and family care.

18. Promotes interdisciplinary collaboration by partnering with other hospital departments to promote efficient, high quality, safe patient care.

19. Works in full collaboration with the Director of Nursing Finance and the CNO to implement the approved budget, necessary resources for nursing, and controls variances.

20. Serves on the Medical Center committees and task forces.

21. Accepts responsibility for professional self-development.

Physical Requirements:

1. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs, and operating office equipment.

2. Frequently required to speak, hear, communicate, and exchange information.

3. Ability to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.

4. Requires manual dexterity using fine hand manipulation to operate computer keyboard.

Skills & Abilities:

1. Demonstrates the knowledge, skills, and abilities in management and leadership required in an academic medical center and health system.

2. Ability to form effective collaborative relationships with nurses, physicians and administrative colleagues.

3. Innovator of health care delivery.

4. Possesses excellent communication skills.

5. Strong commitment to evidence-based nursing practice, the nursing profession and to involvement in professional activities.

6. Possesses current knowledge of laws governing nursing practice in Massachusetts.

7. Has the knowledge and skills necessary to determine appropriate staffing and program development based upon the needs of patient across the life span.

Job Profile Summary

This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders. In addition, this role focuses on performing the following Nursing Leadership duties: Controls, directs, and participates in the activities of the organization through a hierarchy of managers and supervisors. Responsibilities also include long-term strategic planning, determining the policies of the organization, and allocating its resources and making decisions regarding organization growth and diversification to accomplish entity's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that directs a department or small unit that includes multiple teams led by managers and/or team Leaders. Responsibilities typically include: ownership of short to mid-term (1-3 years) execution of functional strategy and the operational direction of the Department, problems faced are often complex and require extensive investigation and analysis, and requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.