Sr Client Success Partner

The Client Success team is a dynamic client facing team that collaborates across the organization and provides a high level of service and strategic support to our Named Accounts. This role places a primary focus on aligning event sponsorships with organizational mission critical priorities while fostering client relationships that lead to increased revenue and retention.

What You Will Do:

• Act as a point of contact and liaison between assigned accounts and Gartner C-Level Communities (GCC) event staff including Operations, Sales, and Content Team
• Develop in-depth knowledge of the client's business, industry and their mission critical priorities to drive meaningful engagement and value-added interactions
• Proactively assess, clarify, and validate client needs and value received measured through frequent client interactions
• Partner and collaborate with Account Executives to ensure a mutual understanding of goals, objectives, and revenue opportunities that align to client goals
• Develop strategic plans of action (through use of a business plan) to achieve client specific goals and objectives
• Support timely on-boarding of new clients, on-boarding for returning clients, and ensure all deliverables are timely and met with a high degree of quality
• Constant evaluation of the client experience measured through sponsor feedback, Net Promotor Scores, and overall client retention
• Understand each client's sponsorship package including an understating of what additional entitlements fall under each level of sponsorship
• Understand client renewal process and focus on services that will promote the client's objectives
• Provide evidence of value received as confirmed by the client to be utilized in driving the renewal
• Partner with Content Liaison to ensure alignment of sponsor content to event content
• Participate in client facing meetings representing GCC's service value story and the strength of our sponsorships
• Ensure all logistical and operational needs are executed upon for each sponsorship packages including collecting logo, bio, banner graphics, registrants, onsite materials, etc.
• Onsite event support for sponsor partners (2-6 events a year)

What You Will Need:

• Bachelor's degree, preferred
• 2-4 years in account management or client services
• Events experience preferred, not required
• Possesses superior relationship building skills
• Demonstrated success in managing client relationships
• Highly organized with a strong attention to detail
• Excellent written and verbal communication skills
• Ability to deliver a written and verbal elevator pitch: Company, Product and Self
• Proven project and time management skills
• Strong client focused, customer service approach
• Ability to multi-task and manage multiple deadlines
• Ability to work independently and within a team
• Proficiency in the MS Office suite including Word, Excel and Power Point
• Willingness to travel 15-20% for a total of 5-8 times per year

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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