Region Manager, Onsite Service (West Coast)

We're seeking an exceptional leader to join our dynamic Enterprise Service team as a Region Manager, On-site Service. You'll have the opportunity to manage a talented team of On-site Endoscopic Specialists, delivering top-notch support to our customers in the West Coast Region. As a key member of our team, you'll drive success, inspire innovation, and make a lasting impact on our customers.

Reporting to the Director/Area Manager of On-site Service and Operations, you'll be responsible for managing a team that delivers exceptional onsite service support to contracted KARL STORZ customers. You'll assist the team in providing best-in-class onsite support, ensuring maximum value to customers.

Key Responsibilities:

• Lead a team of On-site Endoscopic Specialists (OES's), supporting direct reports by providing opportunities for growth and developmental experiences
• Execute effective and timely performance management, fostering an environment of information sharing and best practices
• Identify, develop, and train staff on potential new service programs, inspiring others to excel through a commonly shared vision
• Develop strong relationships with KSEA functional areas (Sales, Finance, Service, Operations, Corporate Accounts, and Marketing)
• Present a strong, professional image of self and KSEA during interactions with customers
• Monitor OES daily activity, ensuring maximum value to customers by educating and training staff in surgical instrumentation care and handling practices
• Collaborate with Sales Executives to improve customer experience, identify new opportunities, and develop Scope of Service documents for each customer site
• Communicate customer pain points, provide feasible proposals for improvement, and observe, collect, and communicate key data on competitive accounts

Requirements:

• A minimum education level of a bachelor's degree or equivalent related experience
• A minimum of 3 years of experience in medical repair or sales, preferably in a surgical technology, central sterile processing, or nursing role
• Knowledge of service-related call-points (Central Processing Dept, Operating Room, and Bio-Med)
• Exceptional interpersonal and leadership skills, with excellence in Microsoft Office programs (Word, Excel, and PowerPoint)
• Ability to travel up to 40% of the time, including overnight stays, and work in the perioperative arena with exposure to sounds, sights, and smells

Preferred Qualifications:

• Salesforce experience
• Prior experience leading high-performing teams, ideally in a service-oriented industry
• Experience working with other people leaders throughout the company on organization-wide projects

Essential Functions:

• Works independently, making effective decisions while taking general direction from leadership
• Prioritizes work and schedules activities to maximize effectiveness and support sales goals
• Manages team projects, develops and manages cost center annual budget (OPEX), and ensures full compliance and legal approvals
• Guides and mentors direct reports, protects employee confidentiality, and maintains productive working relationships

Core Requirements:

• Degree of accountability: Generally independent
• Degree of decision-making: Significant decisions
• Financial/Budgetary: Manage budget
• Safety: Adhere to and enforce KARL STORZ safety policy
• Supervision: Supervisor position, direct supervision of others

Who We Are:

KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike.

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together.