Senior Project Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Retail Senior Project Manager is accountable for working in a matrixed environment with a high performing Retail delivery team for a Financial Services client. They will develop supplier performance, processes, and quality standards where required, while also acting as the main point of oversight to drive performance to existing success measures. They will lead in the delivery, optimization and creation of program strategy and implementation, while also being tactical to deliver on existing and new project deliverables, where required. The responsibilities will include stakeholder relationship management, developing and implementing of team strategies, big picture initiatives, short term tactics and governance & analytical reporting where required. They will also be a liaison for the PDS team, be immersed in the capital planning process, and will use strategy to create actionable plans for success. The Retail Program Manager shall monitor the project team deliverables in line with agreed scope and contract terms and ensures integrated learnings are recorded and socialized appropriately. Managing multi direction / level coordination & effective communication are all must haves for this role.

The Retail Senior Project Manager is a key point of contact for the Account PDS Lead and client so strong communication skills, being a self-starter, and solving problems quickly are necessary for success. The Retail Senior Project Manager would ensure success of each item listed below by setting the vision of the Retail team, iterating existing processes and procedures, ensuring all escalations are handled in a timely manner, and manage to the KPIs to measure success.

What this job involves

• Ability to effectively identify and mitigate project risks before they impact service delivery to the client
• Strong understanding of real estate life cycle and proven ability to collaborate with transaction managers, facility managers, engineers, and planning teams to deliver a comprehensive solution for our clients
• Ability to operate within a fast-paced ever innovating organization
• Identify service, communication and process improvement opportunities throughout the programs
• Develop, deliver and implement strategic plan aligning JLL PDS function to key client strategic goals.Drive and monitor progress
• Drive innovative program solutions
• Lead the implementation of best practices and break through innovations
• Utilize Business Intelligence and Data Analytic tools to uncover hidden value and to proactively identify risk events in order to reduce/eliminate missing key delivery dates
• Support development, implementation and delivery of training and coaching plans for program professionals as requested by the Sr. PDS VP
• Review current service support models to ensure accuracy and reliability of delivery; with particular emphasis on consistency and partnerships.
• Daily leadership of all program functions across the area, ensuring that all agreed service levels and service standards are met and complied with.
• Maintain frequent contact with key business partners and stay up-to-date with their departmental requirements.
• Ensure all team members are appropriately trained to deliver exceptional customer experiences
• Foster a culture of continuous improvement and innovation by leveraging Business Intelligence, introducing best practices, new tools, process re-engineering, service delivery efficiencies that enhance occupant satisfaction, wellness, safety, and productivity
• Suggest ways to make program processes and records more effective and efficient
• Regular reporting and updates to executive and program leadership, clients and colleagues, ensuring full understanding of progress, direction and expected results at all times
• Continuous evaluation of service capabilities delivered to client

Ideal Experience

• Min. 7 years of experience in Senior Project Management role or Program Management role, Retail Banking Project Management experience preferred
• Proficient with productivity software, including Microsoft Outlook, Word, Excel, Project, and SharePoint
• Proven ability to define and execute change strategies
• Previous experience working in a matrixed environment with Project Management teams to dive deep and find solutions to complex problems
• Exceptional communication skills; ability to support Project teams through influence, advice, and modeled behavior versus micromanagement; excellent interpersonal skills; calm under pressure
• A track record of championing speed, flexibility and frugality in the face of rapid change and heavy workload
• Proven self-starter with strong organizational skills, capacity to prioritize, sets aggressive goals and consistently delivers results
• Demonstrated ability to think strategically and successfully execute tactics
• Effective resource management and project management skills

Critical Competencies for Success

• Client Focus & Relationship Management
• Ease of interaction with a wide range and wide level of client staff
• Ability to manage conflict and balance between client and firm requirements
• Has a customer-oriented attitude
• Demonstrates proactive & professional approach to program delivery
• Project Management & Organizational Skills
• Excellent planning & organizational skills to prioritize work and meet required deadlines
• Proven ability to manage multiple and complex operational matters daily
• Problem Solving & Strategic Thinking
• Capacity to deal with occasional ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and look at long term solutions

Other Personal Characteristics

• Strong communicator - excellent presentation skills and possess strong verbal & written communication skills; also an active listener
• Passion for quality - has an eye for detail to make sure the best delivery of services
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Flexible - able to adapt to changing situations
• Strongly goal-oriented - able to focus on meeting all performance targets
• Is a team player - able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status
• Travel to project sites as required (maximum of 40% of time)

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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