Amputee Patient Advocate

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

In this role, you will assist with providing guidance to patients on amputations, products and services with Hanger, and be the point of contact for new amputee patients from their initial visit and throughout the scope of their care. The ideal candidate will have a background in coordinating care for patients, building relationships with referral sources and patients, with strong communication skills.

This role will be 75% travel throughout the Atlanta market. Candidates must be in the commutable area and comfortable traveling.

Meet with all new prosthetic patients before surgery and attend physician visits with patients
• Educate and connect patients and family members with appropriate community resources
• Keep patients and family members updated on prosthetic processes
• Remain accessible via phone, email, text to patients
• Enter patient demographics into the EMR system
• Record CRM documentation for patient files

Minimum

• Minimum 2 years of experience in a patient care environment
• BA/BS in Health related field or equivalent work experience
• Ability to be credentialed in major hospital systems
• Experience in providing a high level of customer service in a fast paced environment, including handling confidential data with discretion

• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

Preferred

• ATC, EMT, MA, Surgical Tech, LVN, PTA, Physician Extenders, OTA, Social Work or like certification or equivalent experience
• Experience with progressive responsibilities in health care facility administrative support functions such as insurance processing coordinator, patient care coordinator, MA, or related roles.

• Strong interpersonal, oral and written communication skills.
• Strong customer service skills.
• Experience interfacing with physicians, nurses, physical therapists, occupational therapists and various clinical support personnel.
• Ability/willingness to work with handicapped individuals.
• SharePoint Post-Acute CRM versed.
• Understanding of medical reimbursement and terminology and an understanding of Hanger Clinic front office duties preferred.
• Ability to use a computer, including Windows-based software and e-mail.
• Ability to use all necessary office equipment.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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