Manager, Systems Operations

Job Purpose

The Manager of Systems Operations' role is responsible for managing a team of analysts providing immediate assistance to traders, back office, support personnel and IT staff to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Systems Operations Manager oversees a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, Surveillance and data services. This is a business and customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, and this individual will work as part of a results-oriented and service-delivery team.

Additionally, the Systems Operations Manager must be a motivated team player who can work independently and be willing to assist their team and other staff in areas not specific to their duties.

Responsibilities

• Team Leadership: Lead a team of Engineers and Analysts, providing guidance mentoring, performance management. Foster a culture of continuous improvement.
• Process Improvement: Develop and refine processes that streamline workflows, reduce bottlenecks and increase overall velocity.
• Training and Support: Provide training and documentation to other team members on the effective use of existing toolsets and best practices. Act as primary point of contact for staff issues.
• Collaboration and Communication: Work closely with partner teams to understand their pain points and technical goals. Work with teams to make them more efficient.
• Continuous Improvement: Participate in or lead continuous improvement projects driven by the Equity Markets team.
• On-Call Rotation: Participate in an on-call rotation as needed.
• Additional Duties: Perform any other activities as directed by management.

Knowledge and Experience

• Experience: 5+ years of experience as a people manager or in a team lead role with delegation duties in a technical environment.
• Strategic Thinking: Demonstrated ability to think strategically about business and product goals as well as technical challenges and staff workloads.
• FIX Protocol: Technical experience in financial markets FIX Protocol
• Scripting Languages: Proficiency in scripting languages such as Bash, Python, and/or PowerShell.
• Server Administration: Strong proficiency with Linux and Windows Server administration.
• Cloud Services: Experience with open-source technologies and cloud services (AWS/Azure).
• Monitoring Tools: Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty).
• Problem-Solving: Excellent problem-solving and troubleshooting skills.
• Documentation: Process-oriented with great documentation skills (Confluence).
• Business Continuity: Experience with automation of business continuity/disaster recovery.

Preferred Skills

• Production Operations: Experience with managing production operations, monitoring, alerting, notifications, etc.
• Scheduling Tools: Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler.
• Monitoring Tools: Experience with BigPanda and PagerDuty.
• AI Ops: Familiarity with AI Ops.