Ambulatory Services Representative III (Plastic Surgery, 40 hours, FT, Days)

POSITION SUMMARY

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

Position: Ambulatory Services Representative III

Department: Plastic Surgery

Schedule: 40 Hour Days, FT

ESSENTIAL RESPONSIBILITIES / DUTIES:

Primarily responsible for surgical scheduling for all departmental cases including all pre-op appointments and other applicable procedure scheduling.

• Processes prior authorization and pre-certification work lists and reconciliations for operative cases (elective, urgent and emergent).

• Coordinates medical clearance documentation.

• Manages physician OR calendars.

• Manages OR block time and ensures utilization is maximized.

• Cancels blocks within 30 days.

• Notifies Pre-Surgical Services of changes in physicians or patients' schedules

Additionally, performs a wide variety of administrative duties to ensure proper functioning of assigned department.

JOB REQUIREMENTS

EDUCATION:

• Bachelor's degree plus 1 - 2 years relevant work experience or Associates degree plus at least 3 years relevant experience or HS/GED with 5+ year's relevant experience.

KNOWLEDGE AND SKILLS:

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.

• Bilingual: Spanish and Portuguese preferred

• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.

• Must be able to maintain strict confidentiality of all personal/health sensitive information.

• Ability to effectively handle challenging situations and to balance multiple priorities.
  Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, and PowerPoint) and web/internet is required.

• Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Equal Opportunity Employer/Disabled/Veterans

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