Department Overview: The IT Asset Management (ITAM) team at Northwell Health is responsible for the lifecycle oversight, compliance, and optimization of all enterprise IT hardware assets across the organization. As part of the broader Information Services division, the ITAM team ensures accountability, visibility, and governance over Servers, Storage, Telehealth, Network, and Endpoint hardware. With the recent adoption of ServiceNow's HAMPro module, our team is focused on aligning asset processes across departments, driving enterprise compliance, and establishing operational excellence through data integrity, lifecycle management, and routine audits. We collaborate closely with Field Services, the ServiceNow Platform Team, and asset stakeholders to ensure accurate tracking and continuous process improvement. Job Description
| Maintains the organization's core applications and IT infrastructure, which may include hardware, software, servers, storage solutions, networks, or physical facilities. |
Job Responsibility
- Drives definition of client's application requirements and characteristics (size, performance requirements, etc.). Reviews, analyzes, develops, installs, and modifies systems; analyzes and resolves problems associated with infrastructure systems. Detects, diagnoses, and reports related problems for later follow up and resolution determination. Assists with the development, maintenance and implementation of the strategic plan for infrastructure systems activities within the system in order to address organizational needs, technology trends, architectural design and human resource requirements. Provides consultation on complex technical projects such as scoping, estimating and planning infrastructure related initiatives. Acts as project leader for projects for the implementation or upgrade of Enterprise infrastructure. Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
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Job Qualification
- Bachelor's Degree required, or equivalent combination of education and related experience.
- 3-5 years of relevant experience, required.
Preferred Skills:
- Hands-on experience with ServiceNow, specifically within the Hardware Asset Management Professional (HAMPro) module
- Familiarity with IT asset lifecycle processes: request, source, receive, deploy, loan, RMA, reclaim, and disposal
- Experience conducting remote and on-site IT asset audits and reconciling results with inventory records
- Experience supporting warehouse or stockroom operations, including inventory counts, asset reconciliation, and on-site audits
- Strong understanding of IT infrastructure hardware categories, including Server, Storage, Network, Telehealth, and Endpoint equipment
- Ability to interpret and remediate discrepancies in asset and model data records
- Proficient in developing or enhancing catalog items and workflows in coordination with platform teams
- Skilled in cross-functional collaboration and compliance enforcement, including facilitating meetings and coaching stakeholders
- Excellent analytical, organizational, and communication skills
- ITAM certifications (e.g., CHAMP, or ServiceNow HAMPro) are a plus
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity). |
Northwell Health
$62,250.00 - $100,130.00 / yr
Jun 14, 2025