PC Desktop Technician I

The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in.

Work Culture:

GCHP strives to create an inclusive, highly collaborative work culture where our people are empowered to grow and thrive. This philosophy enables us to create the health plan of the future and do our best work - Together.

GCHP promotes a flexible work environment. Employees may work from a home location or in the GCHP office for all or part of their regular workweek (see disclaimer).

GCHP's focuses on 5 Core Values in the workplace:

* Integrity

* Accountability

* Collaboration

* Trust

* Respect

Disclaimers:

* Flexible work schedule is based on job duties, department, organization, or business need.

* Gold Coast Health Plan will not sponsor applicants for work visas.

POSITION SUMMARY

Reporting to the Director of IT Infrastructure and working under the general supervision of existing ServiceDesk staff, this person's primary focus will be responsible for imaging new/repurposed laptops, working with end-users to resolve common computer/software issues, ensuring conference rooms are functional, and tracking assets. Travel to offsite events may be required.

Amount of Travel Required: 3-5%

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

Job Function & Responsibilities

* Performs the installation, configuration, and ongoing usability of workstation computers, peripheral equipment, and software within established standards and guidelines.

* Works with vendor support contacts to resolve any workstation repairs necessary.

* Ensure workstation computers interconnect seamlessly to diverse systems including file servers, email servers, application servers, and administrative systems.

* Performs upgrades on workstations and software to ensure longevity.

* Be a technical resource when answering the IT Service Desk phone queue.

* Work with conference room attendees that may need help with technology, cameras, and audio.

* Computer imaging using software that includes MDT (Microsoft Deployment Toolkit), Azure Intune (AutoPilot), and software deployment tools.

* Ensure onsite\offsite conferences and community events have IT Support.

* Working with inventorying tools for both in and outbound IT assets.

* Experienced in troubleshooting and resolving IT Support tickets.

* Assist in ordering computer/IT supplies.

* Perform other duties as requested by Management.

MINIMUM QUALIFICATIONS

Education & Experience:

* Minimum of 2 years of experience working with Microsoft Office and Windows operating system

* Minimum of 2 years of experience working in an IT Support role

Equivalent In lieu of degree:

Will accept 2 years of experience in any combination of academic education, professional training, or work experience, which demonstrates the ability to perform the duties of the position.

KNOWLEDGE, SKILLS & ABILITIES

Preferred Qualifications:

* Experienced knowledge of computers (PCs, laptops) and peripherals.

* Exceptional customer service oriented with the intent of doing things right the first time.

* Good understanding of IT technology and concepts.

* Experience providing IT Support remotely (for requests and issues) and over the phone

* Additional experience or related experience in managed care, Medi-Cal, Medicare, leadership experience, etc.

Technology & Software Skills: Advanced computer skills in MS Office products.

Certifications & Licenses: If travel is required include: A valid and current Driver's License, Auto Insurance, and professional licensure(s)

Competency Statements

* Business Acumen - Ability to grasp and understand business concepts and issues.

* Decision Making - Ability to make critical decisions while following company procedures.

* Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

* Interpersonal - Ability to get along well with a variety of personalities and individuals.

* Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

* Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

* Consensus Building - Ability to bring about group solidarity to achieve a goal.

* Relationship Building - Ability to effectively build relationships with customers and co-workers.

* Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

* Judgment - The ability to formulate a sound decision using the available information.

* Communication, Oral - Ability to communicate effectively with others using the spoken word.

* Communication, Written - Ability to communicate in writing clearly and concisely.

* Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.