New

MSR (TDW) - 07/28

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Virginia Beach
Jun 17, 2025
Job Title: Member Service Representative (MSR) Job Description This role involves responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven, and structured contact center operation. The representative will provide information regarding the company's products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts will be performed. Additionally, the representative will advise members on other products and services that may fit their needs, fostering opportunities for positive member interaction. Responsibilities * Respond to member inquiries and requests in a high-volume contact center. * Provide information about products and services with active listening and engagement. * Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. * Advise members on products and services that meet their needs. * Ensure policy compliance and adapt to a structured environment. Essential Skills * Customer service expertise * Proficiency in data entry * Experience with inbound and outbound calls * Adaptability to call center operations * Ability to handle high-volume calls * Compliance with policies in a structured environment Additional Skills & Qualifications * Experience in call center, administrative, secretary/receptionist roles * Background in banking/mortgage, professional or high-volume retail environments Why Work Here? Join the largest credit union in the world, serving the financial needs of military personnel and their families worldwide. With over 343 branches globally, you will be part of a team that makes a difference. Enjoy a flexible work schedule that supports work-life balance. Work Environment These are remote opportunities, and candidates must live within 60 miles of Suite 250, Virginia Beach, VA. The Contact Center operates 24/7/365, providing service to members worldwide. Shifts are flexible, with scheduled breaks and meals, and require availability for a 9.5-hour day to accommodate start and end time variations. Be prepared to handle back-to-back calls, with possible call durations of up to four hours before a break. Job Type & Location This is a Contract to Hire position based out of Virginia Beach, Virginia. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Virginia Beach,VA. Application Deadline This position is anticipated to close on Jun 27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.