Customer Service Support Specialist

TEKsystems
$22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, El Paso
Jun 18, 2025
Description -Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. -Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. -Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products. - Schedule and lead virtual meetings with clients answering questions and providing guidance on how to make changes to their WFN configuration. This includes changes tied to Benefit Plans, Employee Self Service, Payroll, Carrier Connections and ACA. - Troubleshoot Benefit, Carrier Connection and ACA concerns. Follow up with the client consistently until the issue/case is resolved. Assist with running necessary reports. -Coordinate and participate on calls with the client and their insurance broker/provider/carrier to clarify Benefit plan changes. Scheduling will be via Outlook. - Provide product/process support to clients as they are going through Open Enrollment and ACA filings via scheduled meetings, phone calls (inbound and outbound) and emails. Qualifications Plus: -Bilingual in Spanish -Bachelors Degree The ideal candidate will have: - Customer service experience within call center - Customer service within a similar industry: benefits, consulting, payroll etc. - Case management experience - Candidates that know different types of software packages, especially if it's a hobby. Think like, Adobe Creative Suite, Editing Software, coding platforms - etc...Ability to learn our software platform quickly and teach it back to clients. Very good at troubleshooting problems and coming up with and applying solutions to those problems. - Project management experience SOFT SKILLS: - Mulit-task well - Technical skills and troubleshoot for the client - Written and oral communication - Fast paced experience - Willing to learn - Must speak in detail - Ownership mindset - Efficient/Organized - Time management skills are very important - Must be a team player and comfortable interacting/problem solving with team - Stay focused on the task at hand and what they need to do - Big drive to be successful - Personality: drive, personal ownership, very good communication, professionalism, build relationships, responsiveness Hours Training: 5 weeks of training, 100% onsite for training. Working Hours: -Each location is Monday-Friday, with a (2 (15 minute) breaks each day and a 30 minute lunch) -TX site: is on Mountain time. 9am-5:30pm. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in El Paso,TX. Application Deadline This position is anticipated to close on Jul 1, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.