Concierge Part Time

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Retail Concierge plays a critical role in delivering an elevated guest experience within a premier retail environment. This individual is responsible for providing exceptional service, showcasing professionalism and hospitality at all times, and executing guest-facing operations with care and efficiency.

The role involves direct interaction with guests, supporting services such as tourism directions and transportation expert while also serving as a local expert on the area's dining, shopping, and entertainment options. This position requires schedule flexibility, including availability for evening and weekend shifts.

Schedule: Part-time, 16 hours per week

Compensation: $26/hour

Key Responsibilities:

• Deliver outstanding guest service with a friendly, professional, and proactive approach.
• Execute daily concierge operations including directions and transportation information.
• Greet and assist guests promptly, answering questions and providing accurate information about the property and surrounding area.
• Maintain a polished and professional appearance in alignment with property standards.
• Remain knowledgeable and up-to-date on nearby restaurants, events, attractions, and transportation options to make informed recommendations.
• Collaborate with team members and the Concierge Manager to ensure service consistency and a seamless guest experience.
• Maintain a clean, organized, and welcoming guest services area.
• Handle guest requests and concerns with discretion and professionalism, escalating issues to management when necessary.
• Support marketing and hospitality initiatives as needed, contributing to special events, seasonal promotions, and outreach efforts.
• Follow all operational procedures and safety protocols, ensuring secure handling of guest belongings and property assets.

Qualifications:

• High school diploma or equivalent required
• 1-2 years of relevant experience in guest services, hospitality, or retail preferred
• Strong verbal communication skills and the ability to engage with a diverse range of guests
• Excellent interpersonal skills and a commitment to high service standards
• Professional appearance and demeanor at all times
• Knowledge of the local area, including restaurants, entertainment, and tourism highlights
• Ability to multitask, stay organized, and work effectively in a fast-paced environment
• Must be available to work a flexible schedule, including evenings, weekends, and holidays

• Ability to stand or walk for extended periods
• Ability to lift or carry up to 25 lbs (ex: assisting with supplies)
• Comfortable working both independently and collaboratively

This is an exciting opportunity for someone passionate about hospitality, guest engagement, and delivering memorable service in a high-end retail setting. If you thrive in a people-first environment and take pride in creating exceptional experiences, we'd love to hear from you.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Accepting applications on an ongoing basis until candidate identified.