Customer Service Representative

Iteris is seeking a hybrid Customer Service Representative who enjoys helping others and thrives in a fast-paced, team-oriented environment. The ideal candidate will help make a real difference by helping people across the commonwealth area while gaining valuable experience in public service and emergency response.

What you will be doing:

• Be a friendly voice and helpful guide for citizens and visitors with questions about VDOT projects, services, and resources
• Provide clear, accurate information using established guidelines to ensure consistent and timely responses
• Communicate primarily via phone and email, while also using tools like work order systems and online resources (e.g., VA 511)
• Support emergency operations when needed-this role is essential during events like severe weather or natural disasters

What you need to be successful in this role:

• At least 6 months of experience using Microsoft Office and web browsers
• A background in customer service, especially in a team setting
• Strong attention to detail and the ability to multitask and stay organized
• Excellent communication skills-both written and verbal
• A calm, professional approach to handling all types of customer interactions
• Flexibility to work extended hours, including nights, weekends, holidays, and during emergencies
• Dependable and punctual with a strong work ethic

Iteris anticipates paying $17.50 for this role. However, actual pay offered may vary depending on job related knowledge, skills, and experience.

#LI-HYBRID

What's in it for you:

• 401(k) with immediate matching and no vesting period
• Generous Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Family-friendly programs
• Education assistance program
• In-house training programs

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at www.iteris.com.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at www.almaviva.it.

Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.