Senior ServiceNow Business Analyst

Edgewater Federal Solutions seeks an experienced Senior ServiceNow Business Analyst to represent stakeholders throughout planning, development, and release processes.

This work will be conducted onsite in Washington, DC.

Represents project stakeholders throughout planning, development, and release processes.
• Owns the relationship with project stakeholders to identify, model, and document business, process, and data requirements.
• Works with Platform Support Team to develop release estimates.
• Supports Platform Support Team in understanding business and test requirements.
• Translates technical complexities to project stakeholders, ensuring understanding of design decisions..

• At least five years of experience performing the functions associated with this labor category
• Experience with software development lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, or Waterfall.
• Strong technical foundation and knowledge of the ServiceNow platform
• Proficient analysis skill and capability to identify downstream implications
• Exceptional communication skills
• The ability to develop and forge strong relationships and build consensus among competing stakeholders
• Experience leading and facilitating business process review efforts, including evaluating business processes, anticipating requirements, and uncovering areas for improvement.
• Excellent planning, organizational, and time management skills.
• Exceptional requirements elicitation and facilitation skills.
• Exceptional analytical and conceptual thinking skills.
• In-depth understanding of requirements traceability.
• Gather critical information from meetings with various stakeholders and producing useful reports.
• Document the results of business process reviews, develop, and communicate optimization strategies to team members and management.
• Effectively conduct meetings and presentations to share ideas and findings.
• Work closely with business clients, technical staff, and management.
• Ensure solutions meet business needs and requirements.

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-KM1