Vice President, Organizational Effectiveness

Blue Cross Blue Shield of Massachusetts

The Organization

At Blue Cross Blue Shield of Massachusetts (www.bluecrossma.com), our mission is to show up for everyone like they're the only one. Our 4,000 associates deliver on that mission every day, guiding members to the exceptional care they deserve - affordably, equitably, and seamlessly.

Our vibrant culture is built on five core values: Be the Example, Be Kind, Be Curious, Be Courageous, and Be Community Focused, Always. We're proud to have an inclusive culture where all associates feel valued, respected and empowered to contribute their unique perspectives, across all levels of the organization. We've been recognized by Forbes and U.S. News & World Report as one of "America's Best Employers."

Headquartered in Boston for more than 87 years and managing approximately $22 billion in premiums, we're a not-for-profit health plan that is committed to supporting our employer customers, community and more than 3 million members in Massachusetts and across the country. We develop market-leading benefit plans (medical, pharmacy, dental and vision) and key partnerships to help improve the affordability, accessibility and quality of care for every member. In 2024, we were named one of the top health care plans in the nation by NCQA for quality and member experience. We're rated No. 1 among Massachusetts health plans by JD Power.

We innovate and lead the way on the most important issues in health care, including health equity, mental health, women's health, and value-based care. We're also one of the first plans in the nation to introduce pay-for-equity contracts to measure and improve equity outcomes, engaging every major health care organization in Massachusetts.

We've been recognized as one of the 50 most community-minded companies in the nation by the Points of Light Foundation for six years in a row and as the national "Health Care Sector Leader" in 2025. We and our foundation invest more than $12 million annually in financial grants, volunteer hours, and in-kind support to more than 460 non-profits across our state. Through our partnerships with civic and community leaders, we focus on overcoming immediate barriers to physical, mental, and emotional wellness, while working to dismantle their root causes. We're proud to support our employees' engagement in the community as well. In 2024, 85% of our employees participated in our corporate volunteering, contributing over 22,000 volunteer hours in support of nonprofit partners across Massachusetts.

The Role

Reporting directly to the Senior Vice President & Chief People Officer, the Vice President of Organizational Effectiveness will serve in a key leadership role for advancing organizational performance and strengthening leadership and culture across the enterprise. This newly created role will be critical in aligning business goals with people strategies to drive change transformation that will deliver on the organization's mission, vision and values.

This role will be responsible for evolving and executing our talent management approach - including performance, goal setting, enterprise talent reviews and succession - to support an organization undergoing continued transformation. This leader will play a critical role in defining the "future of work" by leading efforts to build workforce readiness and capabilities, embrace emerging technologies and genAI, and support the business lines in how we lead, assess and grow our associates.

The ideal candidate will be a systems thinker-builder with a proven track record to effectively translate our transformation goals into tangible people practices - in partnership with operational and business leaders across the organization. This executive will bring the ability to connect enterprise design with team-level action and will help steward a more integrated and forward-thinking approach to the organization.

The Vice President will oversee the learning and development function, and guide efforts related to enterprise-wide training curriculum and capability building. Additionally, the successful candidate will lead efforts related to team and leader effectiveness, and work to shape the use of people analytics to improve strategic decision-making and optimize performance that improves how we work, lead and change as an organization.

A commitment to cultivating an inclusive and forward-thinking culture is essential in this role - such as embedding inclusive leadership practices and ensuring a workplace where diverse perspectives and lived experiences inform how we grow, lead and support one another.

Key accountabilities for the role:

• Lead the development and implementation of talent management and succession practices that drive enterprise performance and readiness, including goal setting, performance reviews, and talent development
• Oversee the learning and development function, including enterprise learning strategy, leadership development programs, and the evolution of core training and curriculum in alignment with strategic capabilities
• Advance team effectiveness across the business, including scalable development planning, organizational coaching and executive feedback
• Partner closely with the Chief People Officer and Senior Leaders to lead and guide cultural measurement and insight efforts across the enterprise - partnering with leaders and teams to activate engagement feedback into practical action, and embedding mindsets and behaviors that support cultural change
• Provide strategic support and frameworks to help the enterprise and the People team manage through transformation, with a focus on mindset shifts and operating model changes
• Build the People Analytics function and champion the integration of people analytics as an input into our broader workforce strategies, using insights to inform performance, development and change enablement decisions
• Support collaboration and alignment across the People Team to ensure talent, culture and performance strategies are aligned with enterprise transformation priorities

Key Competencies

Change management: ability to lead organizations through change and translate enterprise transformation strategy into leadership and team behaviors across a complex and challenging environment

Organizational leadership: proven ability to build and scale the frameworks, infrastructure and tools that support performance, leadership and culture transformation across a mission-driven enterprise

Strategic enablement: deep business-oriented mindset; strong ability to translate strategy into systems, tools, and practices through collaborative leadership

Results orientation: strong track record of driving organizational effectiveness initiatives from concept to measurable impact in matrixed, fast-paced environments

Influencing collaboratively: excellent interpersonal and communication skills with the ability to navigate matrixed environments and enable change without direct ownership of all initiatives

Talent and performance management: deep understanding of performance management systems that promote accountability, coaching and continuous feedback

Team leadership: Inspire and lead teams by connecting daily work to enterprise strategy and goals and committed to fostering a team culture grounded in growth, psychological safety and shared accountability

Personal Characteristics

• Enterprise mindset and commitment to the company's mission and values
• "Player-coach" mindset - balancing strategic thinking with operational execution
• Solution-oriented and comfortable leading through ambiguity
• Strong interpersonal skills to build healthy, collaborative, and trusting relationships across the company.
• Deep executive presence with excellent communication and interpersonal skills

Education & Qualifications

• Bachelor's degree required; MBA or advanced degree in organizational development, leadership, human resources or related field preferred
• 10+ years of leadership experience in organizational effectiveness, talent management or people strategy roles
• Proven track record of enterprise-level change management, performance, learning and development across complex organizations
• Proven leadership of cross-functional culture and transformation
• Healthcare or insurance experience is strongly preferred
• Commitment to being in the office at least two days a week (offices in Hingham and Back Bay), after successful onboarding with more in-office presence.

The base salary range for this role is $325,000 to $350,000, commensurate with experience, qualifications and market competitiveness.

High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that theconfidence gapandimposter syndromecan prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting ourCompany Culturepage. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join ourTalent Communityto stay "in the know" on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.