Location
Modesto A. Maidique Campus
Regular/Temporary
Temporary
About FIU
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.
Job Summary
The Housing IT Student Lead is a key member of the Housing and Residential Experience department, responsible for supporting and guiding the work of fellow IT student assistants while collaborating closely with the IT Assistant Director This leadership position helps ensure the efficient and effective delivery of services across the department In this role, the IT Student Lead plays a critical part in maintaining the day-to-day operations of Housing IT, taking initiative in troubleshooting, coordinating team tasks, and serving as a point of contact for student staff The position also contributes to ongoing process improvements and provides input on technical solutions that support the departments mission, vision, and values
With a focus on providing high-quality service to both staff and residents, the Housing IT Student Lead ensures that department technology systems run smoothly and that student assistants are well-trained, supported, and aligned with departmental goals General Expectations:
-Serve as a resource for staff, residents, families, and other campus community members and should be familiar with the services and opportunities provided by Housing and -Residential Experience, the Division of Student Affairs, the Division of Information Technology, and other university departments and offices
-Be knowledgeable of and able to communicate Housing and Residence Experience procedures and policies to residents specifically around technology
-Be able to respond and troubleshoot issues after hours and on weekends
-Administrative Responsibilities
-Serve as first point of contact and assist with the resolution of internet connectivity issues (wired and wireless)
-Provide preventative maintenance for computers, printers, digital signage, and technology across department buildings
-Organize inventory and track items in storage space, computers, and valuable assets
-Provide updates to integrated systems
-Complete special projects as assigned by IT Assistant Director
-Provide hardware and software support to Housing staff
-Check tickets submitted by students and staff
-Troubleshoot issues with locks and replace batteries in locks
-Surplus items not needed
-Be good stewards of assets such as tools and other equipment
-Facilitate equipment requests
-Help users in multi-purpose rooms set up and use the technology
-Update IT procedures manual on an on-going basis
-Troubleshoot issues with electronic key boxes
-Troubleshoot issues with Toshiba printers
-Provide updates to IT Assistant Director of any on-going projects
-Ensure the IT student assistants workspace remains organized
-Train and mentor other IT student assistants
-Anticipate future IT needs
-Collaborate with IT Assistant Director to purchase equipment Customer Service Responsibilities:
-Expected to maintain a positive attitude that is welcoming to residents/guests and supportive of the University and the department
-Expected to provide excellent customer service to students and parents by phone, email and in person regarding any housing and residence experience questions, concerns, and requests around technology
-To uphold and maintain confidentiality with sensitive student information
-Expected to maintain a high level of professionalism in communication with residents, staff, and guests
-Familiar with the different offices and services available to students at the University in order to make appropriate referrals to residents in regard to technology
-Wear department provided polo shirt and name tag
-Expected to be attentive to their staff email and Microsoft Teams
-Expected to use 2-way radios as needed
-Expected to use Engage App to troubleshoot locks in Tamiami Hall Minimum Qualifications:
-Undergraduate students must have a 25 cumulative GPA at the time of application and maintain a 25 cumulative and semester GPA for the duration of their employment Graduate students must have a 30 cumulative GPA at the time of application and maintain a 30 cumulative and semester GPA for the duration of their employment Grade checks will be completed at the end of every semester
-Must be registered for at least six (6) credit hours as an undergraduate student or three (3) credit hours as a graduate student
-Must be and remain in good standing with the Department and University, including no significant or recent student conduct history All Housing Student Assistants will consent to conduct checks prior to hiring and at the end of every semester
-Prior to employment, must successfully complete a background check and fingerprinting as per the Housing and Residential Experience requirement
-Must be available to work 20 hours per week during the academic semesters
Desired Qualifications
Desired Qualifications:
Previous experience with information technology systems, networks, and/or computer support
Who May Apply
- Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
- Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
- Upon credits decreasing, award being canceled, or graduating, FWS employment must end.
Work Schedule
-Will be scheduled for no less than 15 hours and no more than 20 hours per week during the academic year
-Attend and actively participate in any mandatory staff meetings and training sessions as scheduled
-Request and obtain approval from a supervisor prior to any shift changes or absences
Pre-Employment Requirements
Criminal Background Check This student appointment may be subjected to a pre-employment background check.
Student Background Checks
Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:
| Duties: |
Yes or No |
| Will the position provide unsupervised direct care, treatment, education, training, instruction, supervision, or recreation to vulnerable populations such as minors, the elderly, or those with disabilities? (Fingerprint Check required) |
No |
Will this role be in the Center for Children and Families (CCF) or the Childrens Creative Learning Center (CCLC)? |
No |
Will this role be part of a university-sponsored summer camp or afterschool program? (Those providing services in Camps will require DCF Clearance at a cost) |
No |
| Will this position work in Housing Residential Life or a Museum? |
Yes |
Will this role require entering any K-12 schools? (Those providing services in K-12 Schools will require MDCPS/BCPS Clearance at a cost.) |
No |
Will this role have direct access to cash, checks, gift cards, credit cards, debit cards, or make and receive payments? |
No |
Will this role conduct IT related functions, e.g. IT Technician, Data Analyst, Application Developer, etc.? |
Yes |
Will this role require driving of a university-owned motor vehicle (including golf cart and other utility vehicles)? |
No |
Will this role travel with Athletics teams to events? |
No |
Will the role be in a special trust/sensitive location? |
No |
Will this role be in the Office of the Registrar, Office of Financial Aid, or One Stop? |
No |
| Will this position work within the following units that provide health and human services: College of Medicine, College of Nursing, Health Sciences, Physical Therapy, Athletic Training, School of Social Work, Occupational Therapy, Dietetics & Nutrition, Student Health, Psychology, Center for Children & Families? Office of Inspector General (OIG) Checks (Global Watch only) |
No |
Will this role perform or support research? (Mark No if this is a Graduate Assistant contract (GA, RA, TA)) |
No |
How To Apply
Prospective Employee If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume. *This posting will close at 12:00 am of the close date.
Disclosures
Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station). Pay Transparency Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.
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Florida International University - Board of Trustees
Aug 13, 2025