Associate Field Support Specialist

What's in it For You

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• The ability to make an impact with a company that is passionate about your career development
• Comprehensive benefits package starting day 1 of employment - medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!

What you will Do:

• Set up service jobs by partnering withNalco Water sales reps, customers, service technicians, and 3rdparty contractors.
• Assign the appropriate service technician to each work order based on project scope and geographic location.
• Schedule and communicate service jobs and scope of work to sales, service technicians, and contractors.
• Drive the work order process by communicating with all parties when information is needed (i.e. Scheduled service dates, when equipment/parts are going to arrive, missing information on a work order, etc.).
• Coordinate the ordering of standard and non-standard equipment/parts.
• Engage in problem solving by generating and/or reading reports and interpreting the data to provide appropriate recommendations.
• Develop strong relationships with key stakeholders within Nalco Water Field Services, sales, and other internal departments to successfully process service requests in a timely manner.
• Assist and educate field service technicians, sales reps, and contractors to stay compliant with Corporate Policies, Procedures, and standard operating procedures.

Position Details:

• This position is located in Naperville, IL.
• The working hours for this position are Monday through Friday, 8:00 to 5:00PM.
• Hybrid work environment

Minimum Qualifications:

• High School Diploma/GED
• 2 years of successful field service support or technical sales support experience
• Experience in scheduling or dispatching service orders and meeting strict deadlines
• Skilled in providing excellent customer service to internal and external customers
• High computer application literacy (including Microsoft Office Suite and ability to learn internal business systems)
• No relocation assistance available for this position
• No immigration sponsorship available for this role

Preferred Qualifications:

• Bachelor's or Associates degree
• 4 years of successful field service support or technical sales support experience
• Familiarity and/or experience with SAP and CRM systems
• History of working in a field that required autonomy and self-motivation
• Strong ability to multi-task and prioritize work
• Excellent written and oral communication skills
• Excellent organizational skills
• Strong work ethic and customer service skills

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.