IT Infrastructure & Support Specialist- Covington, GA

Why General Mills?

Imagine a career where your technical expertise directly impacts the smooth operation of a leading global food company. At General Mills in Covington, GA, you'll be more than just an IT professional - you'll be a vital part of our team, ensuring our plant runs efficiently and reliably. We offer a collaborative environment, opportunities for growth, and the chance to work with cutting-edge technology in a dynamic manufacturing setting. Plus, you'll be joining a company with a strong commitment to its employees and the community.

The Opportunity:

As an IT Infrastructure & Support Specialist, you will play a critical role in maintaining and improving the IT infrastructure that supports our Covington plant. You'll be the go-to person for ensuring the reliability of our systems, providing technical support to our users, and contributing to key IT projects. This is a hands-on role that requires a blend of technical skills, problem-solving abilities, and a customer-focused approach.

What You'll Do:

• Infrastructure Management:
• Install, configure, maintain, and troubleshoot network infrastructure components, including switches, wireless access points, and cabling (fiber optics, Cat5/6).
• Ensure the security and reliability of critical IT infrastructure equipment and data.
• Work closely with our main global office network server teams for yearly lifecycle replacements of network equipment.
• Manage and maintain the AMAG security system.
• Technical Support:
• Provide 2nd and 3rd line technical support to site users, resolving hardware and software issues promptly and effectively.
• Respond to and resolve IT-related emergencies, including plant shutdowns, acting as an initial troubleshooter and repair technician.
• Manage desktop problem resolution.
• Project Involvement:
• Participate in site project teams and broader IT initiatives, ensuring appropriate use of technology and adherence to enterprise standards.
• Manage IT site project proposals and implementation, partnering with Plant Technical (CIS) and Engineering teams.
• Implement new technologies in collaboration with global D&T groups.
• Leadership & Communication:
• Display leadership qualities in day-to-day tasks and projects.
• Communicate effectively with team members, vendors, and plant personnel.
• Partner with the IT Site Lead and Regional IT Manager to optimize the site's IT budget.
• Actively participate in team meetings, sharing updates and collaborating with colleagues in other regions.
• Vendor Management:
• Manage relationships with external vendors and service providers to resolve issues and ensure business continuity.
• Coordinate with vendors for maintenance, repairs, and replacements of IT equipment.
• Documentation & Standards:
• Create and maintain documentation for IT systems and procedures.
• Ensure adherence to General Mills IT guidelines, standards, and policies.
• Work closely with Compliance Teams to ensure correct processes are implemented across the site and escalate non-compliance.

What You'll Bring:

• Technical Expertise:
• Intermediate proficiency in systems and network troubleshooting, including switching layers, fiber optics, Cat5/6 cabling, and wireless AP networks.
• Intermediate proficiency in current desktop productivity tools (e.g., MS Office Suite, SharePoint, MS Teams, Maximo, SAP).
• Understanding of WAN/LAN connectivity, servers, printing, and phone systems.
• Problem-Solving Skills:
• Analytical skills to identify problems and deliver effective solutions.
• Ability to troubleshoot complex technical issues in a fast-paced environment.
• Communication & Interpersonal Skills:
• Excellent communication and relationship-building skills.
• Ability to explain technical concepts to non-technical users.
• A customer-focused approach with a sense of urgency and empathy.
• Leadership & Initiative:
• Self-motivated with a mindset for success.
• Ability to work independently and as part of a team.
• Proven ability to set and uphold standards.
• Experience & Education:
• Associate's degree plus 5+ years of experience in an IT-related field, OR Bachelor's Degree plus 1+ years' experience in IT-related field.
• Preferred experience in a manufacturing environment.