Patient Service Rep

Summary:

Responsible for handling incoming patient calls, scheduling patient appointments and routing messages appropriately to the office locations. This position plays an important role in providing outstanding customer service to all patients.

Responsibilities:

Addresses inbound calls and communicates with BHMGPC offices about patient matters

Answers phone calls in a courteous manner, identifying self and obtaining reason for call

Documents all interactions according to standard operating procedures and accurately and appropriately enters information in the electronic medical record (EMR)

Schedules patient appointments according to the guidelines for each office location

Verifies patient demographic and pharmacy information

Follows the protocol for handling each call according to specific criteria approved by Brown Health Medical Group Primary Care

Effectively manages multi-line phone system

Coordinates communication and information regarding high risk patients with the appropriate office or department

Adheres to federal and local confidentiality laws, including HIPAA, ensuring patient privacy

Follows Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information

Performs other job-related duties as assigned

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: BHMGPC-Providence-Brown Health Medical Group Primary Care Co, USA:RI:Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union