Loss Prevention Officer II (M-F 8am-4pm)

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

Under the general direction of the Loss Prevention Supervisor and daily oversight of the Loss Prevention Team Lead, this role performs a range of customer service and security-related duties to ensure compliance with company policies regarding safety, security, and property protection.

MAJOR ACCOUNTABILITIES:

• Deliver exceptional customer service to internal and external New Balance stakeholders.

• Respond in person to local incidents, make critical decisions and managing situations involving medical emergencies, threats, trespassing, theft, burglaries, natural disasters, and facility alarms.

• Manage front desk security operations, including visitor registration, contractor check-ins, issuing employee IDs, and inspecting bags or packages as needed.

• Operate and interpret electronic access control systems across 40+ domestic and international locations, supporting over 9,000 active cardholders. Responsibilities include monitoring door alarms, reviewing card swipe activity, managing access schedules, and creating badges.

• Utilize video management systems to monitor live feeds, review recorded footage, archive video, and export media from 100+ global locations.

• Navigate intrusion alarm systems, including hardware functions, zone interpretation, arming/disarming, and assisting users with keypad operations.

• Use incident management software to document and investigate all reported incidents. Monitor incoming reports from global locations and ensure timely follow-up.

• Track daily activities and dispatch operations using incident management tools.

• Conduct container inspections and report discrepancies in compliance with the CTPAT program.

• Perform regular interior and exterior patrols to enforce safety and security protocols, engaging with staff to address and correct deficiencies.

• Open and close buildings according to schedule.

• Participate in fire safety programs, including inspections and evacuation procedures. Remain on 24-hour call during designated periods.

• Support crime prevention efforts and confidential investigations as directed by Loss Prevention management. May serve as a witness in legal proceedings related to internal cases.

REQUIREMENTS FOR SUCESS:

• Minimum of 3-5 years of experience in security or technology-related roles, and/or an Associate's degree.

• Proficient in Microsoft Office and general computer skills.

• Ability to quickly learn and navigate multiple software-based security platforms.

• Strong written communication skills, including professional email etiquette and detailed report writing.

• Must possess a valid driver's license, reliable vehicle, and mobile phone.

• Physically capable of performing extensive interior and exterior walking patrols.

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.