Student - Penmen Guide Leadership

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

Job Responsibilities (include but are not limited to):

Tour Guide Scheduling & Coverage

• Develop, manage, and maintain the year-round tour guide schedule.

• Ensure full coverage for all campus tours and office shifts, including during school breaks and holidays.

• Collaborate with guides to arrange shift coverage when scheduling conflicts arise.

Recruitment & Onboarding

• Assist in the hiring process for new tour guides, including posting positions, reviewing applications, and coordinating interviews.

• Implement creative recruiting strategies to attract high-quality candidates.

• Support the onboarding process to ensure new guides feel prepared and welcomed.

Team Communication & Engagement

• Coordinate and send reminders for bi-weekly tour guide meetings.

• Maintain consistent communication with guides regarding updates, policies, and events.

• Develop strategies to keep the team motivated, engaged, and energized.

Leadership & Collaboration

• Meet weekly with the Penmen Guide Supervisor and leadership team to review progress and address needs.

• Serve as a role model by maintaining a positive, professional attitude.

• Partner with other leadership positions to train new guides, assist the training coordinator, and support event planning and execution.

Team Development & Support

• Plan and organize team-building retreats or outings each semester.

• Conduct bi-semester check-ins with assigned guides to provide support and gather feedback.

Job Responsibilities (include but are not limited to):

Training & Development

• Partner with the supervisor to research, design, and implement engaging tour guide training programs.

• Maintain and regularly update the Tour Guide Manual to ensure it reflects current practices, policies, and campus updates.

• Lead training sessions that improve office operations, campus tour delivery, and overall guide effectiveness.

• Provide specialized training for shuttle bus and golf cart procedures.

Performance Evaluation & Coaching

• Conduct periodic evaluation tours to assess guide performance and ensure quality guest experiences.

• Offer constructive feedback and work with guides to strengthen communication and presentation skills.

• Collaborate with guides to identify areas for growth and provide resources for improvement.

Collaboration & Communication

• Maintain open and ongoing communication with the Training Coordinator partner to align strategies and goals.

• Support the Penmen Guide Leader in keeping guides refreshed, motivated, and energized.

• Brainstorm and introduce innovative training techniques to enhance learning for incoming guides.

• Foster an open, approachable environment where guides feel comfortable seeking guidance and sharing ideas.

Leadership Support

• Assist the leadership team and office staff with projects, events, and operational needs as requested.

• Serve as a positive role model for all guides, promoting professionalism, teamwork, and enthusiasm.

Job Responsibilities (include but are not limited to):

Event Planning & Coordination

• Collaborate with Amelia Duane to plan and execute semester events such as Esports Showcases, Honors Showcases, Accepted Students Days, Luncheons, Open Houses, Weekend Tours, and more.

• Lead weekly events meetings to review upcoming schedules, assignments, and preparation needs.

• Coordinate event-prep coverage, including tasks like assembling packets, filling bags, decorating spaces, taping signs, and inflating balloons.

Staffing & Coverage

• Ensure adequate guide coverage for all events by coordinating schedules during bi-weekly Tour Guide meetings.

• Manage last-minute staffing needs for Group and VIP Tours, securing on-the-spot coverage as needed.

Communication & Engagement

• Maintain ongoing communication with the team regarding event details and assignments.

• Send timely reminders to guides scheduled for upcoming events.

• Serve as a go-to resource for event-related questions and guidance.

• Promote enthusiasm and a positive attitude toward all events, fostering team excitement.

Leadership Support & Training

• Assist the Penmen Guide Leader and leadership team in training and signing off new Penmen Guides.

• Support overall leadership initiatives to ensure events and tours run smoothly.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation