Senior Salesforce Administrator

What is the opportunity?

Comfortable working in a fast-paced agile environment. Lead end-to-end implementations of Salesforce solutions including requirements gathering, design, testing, deployment, documentation, training. Manage and maintain system configuration: custom objects, flows, reports, dashboards. Partner with developers and third-party vendors to manage integrations, automations and advanced features. Stay current on Salesforce releases, evaluating new features and recommending enhancements to improve system performance and business value. Work with other business stakeholders to insure both platform and materials reflect enhancements and functionality. Ensures delivery of technical documentation and relevant training to ensure successful handoff of project deliverables to application support teams.

What will you do?

• Lead end-to-end implementations of Salesforce solutions including requirements gathering, design, testing, deployment, documentation, training
• Manage and maintain system configuration
• Delivery of technical documentation and relevant training
• Build and enhance business processes using Salesforce Flows, validation rules and other automation tools to reduce manual effort and increase operational efficiency
• Partner with stakeholders to align system capabilities with evolving business needs
• Be a go-to resource for team members for troubleshooting and support

What do you need to succeed?

Must-have

• Strong communication Skills;
• Salesforce Service Cloud;
• Salesforce Sales Cloud;
• Salesforce Financial Service Cloud;
• Salesforce hands-on development;
• Salesforce Certified Platform App Builder;
• Salesforce Certified Administrator;
• Salesforce Certified Advanced Administrator;

Nice-to-have

• Salesforce Certified Platform Developer;
• Salesforce Certified Sharing and Visibility Designer;
• Salesforce Certified AI Associate.
• Salesforce Experience Cloud experience.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

The expected salary range for this particular position is $90,000-$110,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.