New

PMO Administrator, Process Governance

Norfolk Southern
remote work
United States, Georgia, Atlanta
1200 Peachtree Street Northeast (Show on map)
Aug 14, 2025
Requisition 39053: B3 PMO Administrator, Process Governance A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique background, relevant experiences, and passions. We look forward to learning about you. Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win. Primary Purpose The Project Management Office (PMO) Admin is a key resource who will assist the PMO Manager and the Project Portfolio Management (PPM) Administrator with tasks required to effectively manage the PMO and the PPM system. This includes implementing processes, supporting Project Managers and other stakeholders, executing PPM Admin tasks as well as serving as a back up to the PPM Administrator and other tasks as assigned including management of Production System Support (PSS) and administrative projects. The PMO Admin will be a key member of the IT Project Management Office and an integral team player who helps to successfully move the PMO forward. The PMO Administrator within Shared Services will support the IT PMO system landscape. This includes understanding system architecture and data across various systems used by the PMO, including but not limited to ServiceNow Strategic Portfolio Management (SPM) and Atlassian tool set. Principal Duties PMO Governance and Support: * Assists with optimization of the system landscape providing the most efficient and effective user experience for IT Leadership, Management, and the overall user base. * Provides support to troubleshoot, determine root cause and resolve complex PPM application problems engaging vendor and escalating as necessary for issue resolution. * Works with vendor to configure and implement system modifications when needed, including but not limited to ServiceNow Strategic Portfolio Management (SPM) and Atlassian tool set. * Support and ensures consistency of configuration and data across environments (Testing/Training & Production) * Provides process and system support to PMO Managers and Project Managers. * Supports monitoring the accuracy and integrity of the overall project portfolio. * Supports Project Portfolio reporting including monthly/quarterly portfolio reports. * Maintain PMO Knowledge Center in ServiceNow. * Supports the development of training materials and provide training to users. * Assist with onboarding of new Project Managers. * Supports and assist with creation and implementation of new and/or improved PMO processes. * Support and assist with development of PMO Standard Operating Procedures (SOP) and ensure SOP are maintained and up to date. * Strengthen awareness and adherence to PPM processes through periodic communications to reinforce appropriate usage of these processes. * Monitors project data within PPM system to ensure key elements are up-to-date and work with PMO Managers and Project Managers to take corrective action when items need to be updated. o Execute the following functions as it relates to PPM system. o User Administration functions. o Manage demand process and on-going creation of projects, resources and other system entities. o Monitors, maintains, and reports on Resource Management. o Monitor processing of weekly timesheets, identifying discrepancies and troubleshooting issues towards resolution. o Assist PMs and other users with basic functions of the system. Shared Services Administrative Support: * Manage calendars and schedule meetings. * Prepare and proofread documents, reports, presentations, and correspondence. * Manage communications and prioritize messages. * Maintain accurate and organized records, expense reports, invoices, files, and documentation. Meeting Coordination: * Arrange and organize department meetings, including coordination, agenda preparation, and follow-up. * Assist in the preparation of materials and presentations for meetings, executive level meetings, and presentations. Data Management: * Maintain databases and ensure data accuracy and integrity. * Generate reports and metrics as requested. * Assist in data analysis and research as needed. Project Support: * Assist in various projects. * Collaborate with team members to accomplish departmental goals. Confidentiality: * Maintain the highest level of confidentiality regarding sensitive documents and information throughout the organization. * Apply exceptional people skills, maintaining trust and ability to support executive leadership, shared services stakeholders. Job Related Experience: * Minimum Level: 1 year * Preferred Level: 3-5 years Education * Bachelor's degree (any) is required. Skills Required * 1 year experience in project management and understanding of project management concepts. * MS Office 365 Suite (Word, Excel, PowerPoint, Outlook) Skills Preferred * Experience working in a PMO (Project Management Office) * Experience with project portfolio management knowledge such as: project intake, demand management, resource planning, and project budget management. * Experience with PPM tools. * Experience in shared services administration or support function within IT. Skills and Abilities * Communication Skills * Time Management * Strong Attention to Details * Analyzing Problems * Agile Learner * Adaptive Thinking Work Conditions Environment: Hybrid 3 days on-site and remote work 2 days per week. Shift Work: No On-Call: No Weekend Work: No Company Overview Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com. At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization. Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.