Service Operations Manager

Position Summary:

The Service Operations Manager ensures financial and operational excellence across SIG's service projects. This role manages project financials, backlog, vendor relations, and supports seamless client experiences. It partners with internal teams to standardize processes, improve performance, and drive continuous improvement.

Responsibilities:

- Project Financial Management

Lead project intake, billing setup, and client onboarding.

Manage complex financial requirements and ensure compliance.

Serve as billing liaison and oversee project closures.

Develop and improve SOPs for financial processes.

- Vendor Management

Maintain vendor database and oversee onboarding.

Verify invoices and resolve discrepancies.

Collaborate with internal teams to optimize vendor processes.

- Backlog Management

Ensure data accuracy in project tracking.

Forecast pipeline and lead monthly billing coordination.

Maintain documentation for backlog processes.

- Quality & Reporting

Conduct QA/QC on invoices and expenses.

Monitor performance and profitability.

Provide analytical support and insights.

- Teamwork & Development

Train and coach project teams.

Build stakeholder relationships.

Drive operational improvements and maintain process ownership.

Engage in continuous learning and goal setting.

The anticipated annual base pay range for this full-time position is $75,000-$85,000. Actual base pay will be determined based on various factors, including years of relevant experience, training, qualifications, and internal equity. The compensation package may also include an annual bonus target, subject to eligibility and other requirements. Additionally, we offer a comprehensive benefits package to employees, including a 401(k) plan with employer match, 12 weeks of paid parental leave, health plans (medical, dental, and vision), life insurance and disability, and generous paid time off.

Education and Experience:

Bachelor's degree in Business, Finance or another related field

5+ years of Project Accounting and/or Project Portfolio Management experience,

Key Financial and/or Project Management Certifications.

Knowledge, Skills, and Abilities:

Data analysis and visualization

Financial reporting and budgeting

Process optimization

Strong communication and digital literacy

Proficiency in project management tools

Fundamental Competencies form the foundation for individual and organizational success in TUV SUD and apply to all employees and showcase behaviors aligned to TUV SUD values and culture cornerstones and will be evaluated in performance assessments.:

Communication

Collaboration

Customer Orientation

Self Management

Equal Opportunity Employer - Disability and Veteran

TUV SUD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

For more information on applicable equal employment regulations, please refer to the following:

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