Inside Service Sales Engineer - CEE/SEE

At Edwards - General Vacuum Europe, part of Atlas Copco, we're seeking a committed Inside Service Sales Engineer. Your mission is to drive sales and profitability of parts and service across the territory by promoting solutions to new and existing customers. Based in at our Brno site in Czech Republic, you'll work closely with the sales team to identify opportunities, support business growth, and help customers advance along the service ladder-all in line with our strategic goals

You will

• Create and update customer profiles and databases.
• Handle phone and in-person sales; refer leads to external sales as needed.
• Make outbound calls to existing, lapsed, and prospective customers.
• Identify upselling opportunities to support the sales team and increase customer share.
• Maintain strong communication with customers and internal stakeholders.
• Assist with sales administration tasks.
• Build and maintain positive customer relationships with excellent after-sales service.
• Provide accurate sales data, including quote lead times, order ratios, and lost order reports.
• Keep the CRM system updated to ensure a complete customer view.
• Attend training to enhance product and sales knowledge.
• Follow all health and safety policies.
• Support marketing campaigns and ad-hoc projects.
• Cross-sell relevant services to customers.
• Provide backup support for Service Administration during absences.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Ideally 3 years experience in sales or sales support
• Skilled in objection handling and phone sales
• Strong time and schedule management

• Resilient, positive, and customer-focused
• Integrity and accountability
• Business-minded with a proactive sales approach
• Clear communicator and relationship builder
• Aligned with Atlas Copco values

• Emphasis on work-life balance: flexible working hours (37.5h/week), 5 weeks of vacation, and 3 days off
• Hybrid working model: possibility to work from home 3 days per week
• Modern office environment near city center and friendly international team culture
• Support for continuous development: soft skills training, language courses, LinkedIn Learning access
• Financial benefits: annual salary review, contribution to pension plan (up to CZK 2,000/month), and Multisport card
• Inclusive company culture that values collaboration, openness, and support

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco office in Brno, Czech Republic.

Talent Acquisition Team: Sarah Rebecca Cogswell

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.