IS Support Technician III (Bi-lingual: English/Spanish)

Why Merit?

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

WORK SHIFT

SUMMARY OF DUTIES

ESSENTIAL FUNCTIONS PERFORMED

* Troubleshoots user support inquiries including but not limited to hardware, software, and telecommunication issues.
* Sets-up, maintains, and troubleshoots laptops and desktops.
* Monitors and reports activity within the user support group.
* Performs various changes to user accounts via Active Directory and Microsoft 365.
* Answers incoming calls to the user support group, solves initial inquiries from end users, and routes the complex inquires to the appropriate resource.
* Sets-up new users on the domain.
* Sets-up, maintains and troubleshoots printers, such as HP LaserJet, Multi-Function, Zebra xi4, and Zebra GX420, etc.
* Sets-up, maintains, and troubleshoots scanners such as Zebra TC72.
* Sets-up and troubleshoots mobile devices such as iPhone, iPad, and Android related devices.
* Updates and creates internal articles and/or documentation.
* Provides network support, as needed.
* Manages endpoints via Microsoft 365.
* Provide on-call support (rotational schedule)
* Performs other duties and tasks as required.

ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS

* Lifting - Not to exceed 50 lbs. - local practice may apply.
* Writing
* Sitting
* Standing
* Bending
* Visual acuity
* Color perception
* Depth perception
* Reading
* Field of vision/peripheral
* Fine motor skills

SUMMARY OF MINIMUM QUALIFICATIONS

* High school equivalent diploma and 1+ years experience in a Tier I IT support role.
* Ability to troubleshoot technical problems, and stay on task until complete.
* Can provide customer support, is personable, good communication skills.
* Organizational skills.
* Experience utilizing ticketing systems like Service Now, Jira, etc., is a plus.
* Knowledge of Active Directory and Microsoft Domain services in a Windows environment.
* Management of Microsoft Entra and M365 cloud platforms and related services.
* Knowledge of basic TCP/IP networking in a help desk support environment is a plus.
* Technical degree, and/or certifications is a plus.
* This position is bi-lingual, English and Spanish, and requires both written and spoken bi-lingual support.
* Able to lift up to 50 lbs., sit, stand, and walk for extended periods.
* Visual acuity, looking at computer screens for extended periods.

PREFERRED QUALIFICATIONS

* MCP with networking essentials course.

COMPETENCIES

* Organization/planning
* Administrative processes
* Hardware & software knowledge/installation/maintenance
* Telephone & voice mail installation/maintenance
* Hardware & telecommunication troubleshooting
* Training

COMMENTS

Infectious Control Risk Category II:
The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs. Risk category II states employment and procedures that may require exposure.

As an eligible Merit employee, you can expect the following:

* Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights

* Medical/Dental & Other Insurances (eligible the first of month after 30 days)

* Low Cost Onsite Medical Clinic

* Two (2) Onsite Cafeterias

* Employee Garden | Gardening Classes

* 3 Weeks' Vacation | 1 Week Sick-Time | Paid Holidays

* 401K | Health Savings Account

To see more on our culture, go to www.merit.com/careers.

Military Veterans are encouraged to Apply.

Merit is a proud Utah Patriot Partner committed to hiring our Veterans.