Help Desk Analyst 1/2
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![]() United States, New Mexico, Los Alamos | |
![]() 1200 Trinity Drive (Show on map) | |
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Position Location: This position is located in Los Alamos, New Mexico. Los Alamos is a tight-knit mountain community that consistently ranks as one of Livability.com's Best Small Towns in America. The city is a top spot for outdoor enthusiasts as it has more than 120 hiking and biking trails, and residents enjoy easy access to the Pajarito Mountain Ski Area. Thanks to the University of New Mexico-Los Alamos' presence in the area, Los Alamos also has a college-town vibe that's a major draw for young professionals, families and retirees. Position Summary: The Help Desk Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. This position will also provide support for internal IT teams such as cyber security, networking, systems administration, and Application support. This position reports to the N3B Helpdesk Manger. Essential Duties/Responsibilities (may include, but are not limited to): Strategy & Planning
Acquisition & Deployment
Operational Management
Knowledge & Experience
Personal Attributes
Minimum Qualifications (Knowledge, Skills, Abilities):
Help Desk Analyst 2 Education and Experience Required: High School and a minimum of 2 years related work experience. Help Desk Analyst 3 Education and Experience Required: High School and a minimum of 4 years related work experience. Business Associations: Level 2: Contacts are typically within individuals within own department and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation. Level 3: Contacts are frequent with individuals representing other departments and/or representing outside organizations. Contacts involve obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of a sensitive nature. Impact: Level 2: Errors may be detected and corrected but may cause moderate loss of time or customer/user dissatisfaction. Level 3: Errors may be difficult to detect and would normally result in loss of customer business, material, or equipment to resolve. Working Conditions and Physical Requirements: Physical requirements conducive to a normal office environment. Job performance requires adequate visual acuity and manual dexterity for meeting the requirements of the discipline. Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Safety, Security, and Quality While working to achieve N3B LLCC objectives, the Help Desk Analyst will ensure all activities and operations are performed in a safe and deliberate manner to include protecting the confidentiality and integrity of Personally Identifiable Information (PII). This role will maintain required safety, security and operational training; assure procedural and regulatory compliance; and make safety, security and quality an integral part of every task; including taking the necessary steps to stop or pause work if continuing the job is unsafe or compromises security. Equal Opportunities N3B is an equal opportunity employer. N3B will ensure no applicant for employment or employee is denied equal opportunity because of race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs. |